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Outsource magazine: thought-leadership and outsourcing strategy | September 23, 2017

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Planning

Reliance upon ERP systems alone could be damaging your growth ambitions

November 4, 2016 |

The world is growing increasingly complex. As such, agile capabilities and the ability to quickly adapt to changes in global environments are becoming more and more important. Events like the rise of extremist terror organisations and the dissemination of technology … Read More

Do you have your instrument flight rating for your business?

October 7, 2016 |

Every pilot/flight trainee knows the importance of trusting what the plane’s cockpit instruments are telling them. With very rare exception, the cockpit’s instruments don’t lie. What’s happening to the plane can be counter-intuitive to what your human senses are telling … Read More

Are underdeveloped business practices holding back your growth?

October 3, 2016 | 1

For outsourcers, a commitment to best practice processes is absolutely vital for success. They not only ensure that your business is offering best-of-breed services, but they also go a long way in reducing overall business costs and working capital by … Read More

Asking the right questions

September 19, 2016 |

The formation of a good sourcing agreement relies on clear thinking and agreement between the parties on what is to be done, why and how. The market and technology are changing so rapidly that the next agreement is likely to … Read More

Doing more with less

September 2, 2016 |

Several times throughout my career, people have queried of me, “How do you manage to get so much done?” I think there are a few factors, working in concert, that have enabled me to get more done, often with less, … Read More

Avoiding the gotchas of outsourcing transition

June 17, 2016 |

The transition period of bringing a new provider into an environment is critical to the success of an outsourcing initiative. An effective transition sets the stage for a long-term partnership, while a poorly managed one can damage the relationship beyond … Read More

Q&A: Mike Beals, College of Governance, SIG University

January 19, 2016 | 4

As outsourcing has matured as a practice, and as new technologies such as cloud have come to the fore, the nature, composition and scope of deals have evolved dramatically: we live in an age of multisourcing, of hybrid delivery environments … Read More

The 10 keys to optimizing a finance operating model

November 19, 2015 |

 

As companies go global to remain competitive, Finance and Accounting (F&A) is going borderless, presenting a host of new challenges for CFOs who are already stretched for time, staff, skills, and budget. Cost reduction, combined with strategic insights … Read More

Start top-down portfolio planning in four simple steps

June 25, 2015 | 1

In the wake of the recent General Election, the National Outsourcing Association has claimed the result will trigger continued growth in public sector outsourcing. The industry is of increasing national importance, so delivering results that are spot-on is more vital … Read More

Don’t let the impending expiration of a BPO contract sneak up on you

November 20, 2014 | 1

BPO customers often miss out on a key opportunity for significant outsourcing relationship enhancement, cost savings, and quality improvement – well before the contract expiration. By the time most companies begin to think about evaluating their expiring BPO contracts, it’s … Read More

The Assumption of Noble Intent

October 27, 2014 |

I wonder if you’re a contract manager and you’ve ever sat in a negotiation where the topic has arisen of ensuring the supplier bid team is actually going to become the supplier delivery team: “We need to see who we’re … Read More

A winning approach outshines the competition

October 10, 2014 |

The success of any endeavour is hugely influenced by the quality of the approach taken. Whilst some deliver with élan, others fail pitifully. The injection of constructive competition can stimulate energy and challenge participants to raise their game.

The approach … Read More

In Transition

December 20, 2013 |

Transition refers to the period between the actual signatures of an outsourcing agreement until steady state is achieved. It is the time when the proverbial outsourcing “rubber meets the road” and outsourcing aspirations become reality – or not. Depending on … Read More

Manage risk to create value

October 18, 2013 |

There should be no difference in the way that businesses manage risks within their own organisations versus those in their supply chain partners. There is, however, a natural tendency to relinquish some of that responsibility and assume that suppliers and … Read More

One Barnet: the inside story of a game-changing and controversial public sector outsourcing

September 20, 2013 | 1

On the 5th August 2013, the London Borough of Barnet entered into contractual arrangements for two major outsourcing contracts which will redefine the way in which public bodies deliver services and act as a commissioning template for the future. The … Read More

Roles and responsibilities of key stakeholders

September 19, 2013 | 2

Key stakeholders for any project typically come from inside your organisation and are normally those who have endorsed or identified the need for project activity. However they could also be external clients or suppliers, as they might be directly affected … Read More