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Outsource magazine: thought-leadership and outsourcing strategy | September 23, 2017

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Unlocking the value of Accountable Care Organizations by choosing the right contractual approach

February 27, 2017 |

“There has got to be a better way!” That’s the common lament from all aspects of the healthcare industry from providers, payers, and patients alike when talking about the relationship between those three parties. It not unusual to hear complaints … Read More

Contracting for emerging technologies: change with the changes

February 20, 2017 |

Emerging technology services have revolutionised the sourcing industry. These disruptive technologies like autonomics, interface technologies, big data analytics and other computing technologies have permitted smaller companies to successfully challenge established incumbent businesses. Specifically, as incumbents focus on improving their products … Read More

Q&A: Danny Ertel, Vantage Partners

December 26, 2016 |

Danny Ertel is co-founder and Partner at Vantage Partners, a global consultancy firm that’s exerted a fair degree of influence over the evolution of the sourcing space as we know it – not least thanks to the thought leadership of … Read More

The future is here now

October 26, 2016 |

The first driverless cars in the UK are now being tested on the streets. “Cognitive robot” Amelia is proving to be a more popular service interface with residents of the London Borough of Enfield than her human predecessors. Technology that … Read More

OPINION: Why Lebanon as a hub for business process outsourcing?

September 20, 2016 |

A couple of years back, I approached a number of legal process outsourcing (LPO) firms – all of the largest and most reputable American and British ones. Many replied; only one expressed interest and took it further. I made a proposal … Read More

Q&A: Nipun Sehgal, Enlighta

August 5, 2016 |

Nipun Sehgal is the Founder and CEO of governance and relationship management software company Enlighta. Continuing our series of interviews with attendees at April’s SIG Summit in Orlando, Florida, we got together with Nipun to find out a bit more about … Read More

OPINION: Look away, look away, look away, Euroland!

July 1, 2016 |

Maybe Daniel Decatur Emmett will forgive me for “borrowing” some lyrics from his iconic 1850s American folk song, ‘Dixie’. I do this to encourage British business to look further afield for IT outsourcing services, as encouraged by Brexit. The USA … Read More

Implementing a successful multisourcing model

April 8, 2016 |

A multisourcing contracting strategy is designed to break entrenched relationships with key technology providers and create a suitably tensioned environment where the business can access a wider range of service providers offering greater innovation and price competition, but without compromise … Read More

The changing demands of retained service organisations

March 23, 2016 |

In the 1980s it was simple: there was little sourced service. Then came the bandwagon and many jumped on, keeping the thinnest retained shell. What are the challenges now as the pendulum of fashion and practice continues to swing?

Trends … Read More

Navigating the uncertain new world of outcome-based outsourcing

March 14, 2016 |

The days of paying supply chain outsourcers by number of FTEs are on their way out. In that purely cost-based model, the OEM’s interests – keeping hours low to contain costs – are inherently pitted against their managed service provider’s … Read More

Beyond the traditional ZOPA: how to create value in complex deals

February 25, 2016 |

You’ve all been told that to create value in your negotiations and get the “best” deal for your organization you need to expand the pie, not just haggle over the limited and fixed number of pie pieces. But no one … Read More

Live Wires #2: RPA is eating the old outsourcing business model

February 19, 2016 |

In our quest for robotic process automation (RPA) enlightenment, we will come across a lot of speculation and hyperbole on the way. In such a young industry this is perhaps inevitable, but on this journey we will try to separate … Read More

How ITO pricing models will change through 2016

January 25, 2016 |

It wasn’t all too long ago that pricing models offered by information technology outsourcing (ITO) services and firms fell strictly into the “static” category. In fact, thinking of these agreements as anything but fixed or rigid in nature simply didn’t … Read More

Why do we so dislike outsourcing suppliers?

May 13, 2015 | 2

Outsourcing is a long-established business tool.  However, customers rarely sing suppliers’ praises.  Many relationships are difficult and customers often complain, but usually don’t raise concerns directly until it is too late.

The key question is why does this happen and … Read More

The Mathematician and the Music Maker

April 7, 2015 |

There are many models by which a service may be priced and a deal constructed. Whatever the approach used, there are considerations that both of the parties should weigh before they agree. What is likely to be going on and … Read More

Five steps to mitigating outsourcing overbilling risk

March 11, 2015 |

The recent incident regarding Infosys’ overcharging of Apple for outsourced services demonstrates that overbilling is not just theoretical, and that you don’t have to look far afield for proof. The first line of defence is developing an outsourcing agreement correctly … Read More