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Outsource magazine: thought-leadership and outsourcing strategy | September 24, 2017

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Project Management

Getting smart with migration

October 24, 2016 |

Large organisations face very similar IT challenges. Regardless of industry, they need to continually innovate, increase profits, decrease costs and drive efficiencies throughout their operations.

Considering that as much as 80 per cent of an organisation’s IT spend goes towards … Read More

Q&A: Joe Musacchio, PeopleTicker

July 1, 2016 |

Joe Musacchio is the CEO of PeopleTicker, a fast-growing company providing rating and benchmarking services covering the contingent labour space. Outsource met Joe at the SIG Spring Summit in Orlando, Florida, where his company’s chairman John Sculley gave the Wednesday … Read More

Avoiding the gotchas of outsourcing transition

June 17, 2016 |

The transition period of bringing a new provider into an environment is critical to the success of an outsourcing initiative. An effective transition sets the stage for a long-term partnership, while a poorly managed one can damage the relationship beyond … Read More

Ideas to energise your outsourced workplace

April 25, 2016 |

An energised workforce is your most important sustainable competitive advantage.

Workplace America 2016, TalentKeepers’ 12th annual report, illustrates key employee engagement and retention trends affecting organisations. For the third consecutive year, over 80% of all employers report that employee engagement … Read More

The Delivery Engine: rediscovering lost lessons on corporate governance

February 19, 2016 |

Over the past 40 years something extraordinary has been happening in organisations. The staff and management who populate them have been getting progressively smarter, at least when measured by their education, ongoing training and number of books read. Paradoxically, the … Read More

Whose fault is it anyway? Why IT projects fail (Part 2: the supplier’s fault)

September 14, 2015 | 2

To read the first part of this article, click here…

IT projects are complex, prone to delay and often fail to deliver the expected benefits, or any at all.  Whilst each project is different, the reasons for failure are often … Read More

Is your external portfolio management provider delivering?

July 21, 2015 |

Portfolio management can overwhelm even the most proficient of project managers, especially if a business approaches the concept without sufficient preparation. Therefore, it is hardly surprising when businesses call in external specialists to help rescue their portfolios. This is generally … Read More

Lessons Learnt in Transformational BPO (Part 3)

March 27, 2015 |

This is the final article in a three-part series. To go to the beginning of the series, click here.

 

The Implementation Phase

Implementation in a transformational BPO initiative calls for the same kind of disciplines as it does in … Read More

Lessons Learnt in Transformational BPO (Part 2)

March 23, 2015 | 1

This is the second article in a three-part series. To read the first article, click here…

 

Now to the key lessons learned. I have grouped them by the usual phases of a transformational BPO programme – Design, FitGap, Implementation, … Read More

A healthy influence

March 5, 2015 |

Success in delivering change is dependent upon the ability of project managers and others to wield influence, build support and overcome resistance. Services, projects and companies are social entities supported by human endeavour. Their functions are shaped by personal agendas … Read More

The Assumption of Noble Intent

October 27, 2014 |

I wonder if you’re a contract manager and you’ve ever sat in a negotiation where the topic has arisen of ensuring the supplier bid team is actually going to become the supplier delivery team: “We need to see who we’re … Read More

Head-to-Head: Jef Loos & Eleanor Winn

July 16, 2014 |

It’s always great to be involved in ground-breaking research – especially when it’s backed up by some of the sharpest advisory minds in the space. Ahead of the release of Whitelane’s latest report on the UK’s ITO market, we asked … Read More

Service transition: delivering the promise

January 17, 2014 |

The contract has been signed. Champagne has been consumed. The hangover is over – or is it just beginning? It takes many organisations two years or more to get a new service up and running effectively. In these times of … Read More

Crowdsourced software testing for enterprises (Part 2)

September 24, 2013 |

This is Part 2 of our article ‘Crowdsourced software testing for enterprises’; to read Part 1, click here.

What applications are good candidates for crowdsourced testing?

Crowdsourced testing methodology is the most suitable for applications that are user-centric. It is … Read More

Roles and responsibilities of key stakeholders

September 19, 2013 | 2

Key stakeholders for any project typically come from inside your organisation and are normally those who have endorsed or identified the need for project activity. However they could also be external clients or suppliers, as they might be directly affected … Read More

Crowdsourced software testing for enterprises (Part 1)

September 18, 2013 | 1

The information technology world is shifting from one driven by corporations to that driven by consumers, who demand more flexibility as they carry their devices through myriad environments and ecosystems. This lays out a clear challenge for software designers and … Read More