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Outsource magazine: thought-leadership and outsourcing strategy | September 23, 2017

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Quality Assurance

Why quality counts

October 17, 2014 | 6

Does your outsourcing contract disappoint you? I am going to let you into a little secret that some of your competitors do not want you to know. Whilst some decry the word quality, the most successful companies embed it within … Read More

Collections: is quality assurance affecting where you decide to outsource your services?

September 29, 2014 | 1

Where companies are looking to reduce costs, outsourcing has been seen as the way to increase efficiency. Whilst relationships with outsourcers and clients continue to develop, clients’ expectations of the relationship are also growing, looking for additional ways to create … Read More

Different Worlds, Different Ways (Part 2)

July 16, 2014 |

To read the first part of this article, click here…

In all three patterns the people involved need to be approached based on their professional, mental and emotional standing with regards to the outsourcing programme. Those who have fears and … Read More

Managed Testing: the Quiet, Fast-Growing Teenager?

September 27, 2013 |

Where our last column looked at one of the newer kids on the BPO block (social media outsourcing), this article turns its attention from BPO to Applications Outsourcing, to look at an activity that has quietly been one of the … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 | 2

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More

Community innovation: crowdsourcing in software testing (Part 2)

August 15, 2012 |

To read Part 1 of this article, click here.

Why does crowdsourced testing work?

To understand why crowdsourced testing works, it is important to understand the set of biases that infest most testers and test managers around the world. This … Read More

Community innovation: crowdsourcing in software testing (Part 1)

August 8, 2012 |

In today’s rapidly growing and truly global software industry, success is now more than ever dependent on the quality of the software. A good quality product or service leads to satisfied and loyal customers – the main ambition of every … Read More