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Outsource magazine: thought-leadership and outsourcing strategy | August 23, 2017

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Regulation

Why multiplying compliance risks demand a calculated strategy

May 10, 2017 |

In the past, compliance risk was a top-of-mind issue among select industries: regulators appeared to have banking and financial services, along with energy and extractives, under a constant microscope. But as supply chains expanded across oceans and continents, and countries … Read More

Three tips for growing a mid-sized business in a world of change

April 26, 2017 |

Businesses have never faced such complex political, economic, social and digital forces as they do today. For example:

  • In the UK, Theresa May has formally announced the country’s intention to leave the European Union.
  • Gartner predicts 20.8 billion connected … Read More

The General Data Protection Regulation: key implications for UK outsourcing

September 12, 2016 |

From 25 May 2018, a new European General Data Protection Regulation (the “GDPR”) will apply and change the rules applicable to businesses that process “personal data” such as customer and employee data. Organisations will need to consider implementing new procedures … Read More

How financial services providers can reap the rewards of migrating to the cloud

April 19, 2016 |

Before discussing the rewards available for a financial services organisation in the cloud it is important to get an understanding of the regulatory backdrop. In October 2014 the Financial Conduct Authority (FCA) launched Project Innovate, an initiative to foster innovation … Read More

New EU data protection regulations: what are the obligations for the outsourcing industry?

October 2, 2015 | 1

Assuming it is finally approved in the next few months, 2017 will see the introduction of new EU data protection regulations that will bring about a shift in responsibilities, impose new obligations relating to the processing of data and harmonise … Read More

Here’s why you should refresh your outsourcing strategy

July 9, 2015 |

For some organisations, their outsourcing strategy starts with choosing a supplier, negotiating hard and then managing the relationship. As the nature of the contract changes, the number of suppliers increases and there is critical dependency on a few selected ones, … Read More

The Legal View: Changes in Law and Risk Allocation – Are You Prepared?

October 29, 2014 |

Framework agreements have often been touted as a way for parties to contract in a commercially efficient manner, particularly for large companies doing repeat business with a vendor and frequently, which is often the case in the ICT/sourcing space. The … Read More

A Challenge is a Good Thing

April 15, 2014 |

The IT outsourcing landscape is changing. This is because technology and business needs are changing at an exponential rate. In a recent edition of Outsource, I read a very interesting article that incorporated the opinions and views of a number … Read More

Is Infrastructure Necessary?

January 2, 2014 |

In November 2013, Outsource co-hosted a breakfast roundtable with IBM, addressing the question “Is Infrastructure Necessary?” This intentionally provocative title proved to be the inspiration for a very wide-ranging discussion; the attendees – comprising senior IT professionals from a broad … Read More

How will the geographic distribution of sourcing delivery evolve over the next decade?

July 5, 2013 | 1

This article originally appeared in Outsource magazine Issue #32 Summer 2013, as part of our feature ‘Visions of the Future‘. To read the main body of that article, click here.

BPO has evolved from primarily a cost-saving initiative by outsourcing back-office … Read More

What are the future risks in global BPO and how can they be tackled now?

July 5, 2013 |

This article originally appeared in Outsource magazine Issue #32 Summer 2013, as part of our feature ‘Visions of the Future’. To read the main body of that article, click here.

In recent years, we have seen how the BPO landscape … Read More

So What Now?

April 11, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Over the past two articles in this series [see Part 1 here and Part 2 here], we have considered the history of outsourcing and its current state. Now, to complete … Read More

European Union cloud strategy: leadership or Eurocracy?

October 10, 2012 |

At the end of September Brussels announced an EU approach to promoting and regulating the cloud as part of the EU Digital Agenda. The European proposal covers standards, government procurement policy and reducing barriers to cloud adoption. Brussels is looking … Read More

What are the key trends in public sector procurement outsourcing?

October 5, 2012 |

This article originally appeared in Outsource Magazine Issue #29 Autumn 2012, as part of a portfolio feature entitled ‘Procuring Excellence’. To read the other parts of this feature, see the introduction and index here.

The overriding trend within the public … Read More

Q&A: Adrian Bettridge, Baringa Partners

September 3, 2012 |

Adrian Bettridge is Senior Partner at Baringa Partners, a consultancy focussed on the wholesale and retail energy markets, the utilities sector and the financial services industry which has been shortlisted in three categories at the UK’s National Business Awards, being presented this … Read More

The Professionals: Ash Bisaria, Credit Suisse

August 7, 2012 |

The latest in our series presenting lessons from the outsourcing and business transformation front line comes from Ash Bisaria, VP at Credit Suisse…

Outsource: What are the three most important attributes you seek in a potential partner – and what … Read More