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Outsource magazine: thought-leadership and outsourcing strategy | September 21, 2017

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What are the benefits of outsourcing recruitment assessment for SMEs?

May 12, 2017 |

Recruitment is a serious matter for businesses of all sizes. It is a pricey process, both in terms of time and money. As such, we all enter into recruitment hoping to land an incredible employee who will add value to … Read More

OPINION: A dreadful lack of professionalism in the hiring process

July 18, 2016 | 2

As a seasoned professional with over 25 years in the business, I possess demonstrable experience and expertise, and a professionalism which, when I recently found myself obliged to seek a new role, I expected to see mirrored in the hiring … Read More

Manoeuvre the Maze of Cloud Confusion

September 30, 2013 | 1

Even for people embedded within the industry, cloud computing can be a confusing and complex arena in which to do business – so for buyers approaching a potential cloud engagement for the first time the challenges may at first appear … Read More

Fulfilling contracts well is as important as winning them

October 29, 2012 |

Sports commentators may still be debating what the top highlights of the 2012 Olympics were – Bolt’s double, Mo Farah’s twin victories or, perhaps, Murray’s revenge victory against Federer, to name a few candidates. Fill a room with business commentators, … Read More

Call Me Maybe?

October 4, 2012 |

This article originally appeared in Outsource Magazine Issue #29 Autumn 2012


In many ways these are great times for the customer contact business, with new technology providing hitherto-unthinkable opportunities for smarter and more effective contact; new delivery locations emerging … Read More

The Importance of Being Secure

October 4, 2012 |

This article originally appeared in Outsource Magazine Issue #29 Autumn 2012

Companies are speeding up their outsourcing of key internal functions, especially now that cloud computing models have become so popular; this will only increase, and there are new outsourceable … Read More

OPINION: Outsourcing needs to purge its toxicity

July 27, 2012 |

The G4S crisis is shining a spotlight on the consequences of when things go wrong through outsourcing.

It demonstrates that whether client or supplier, any outsourced contract or large programme needs careful risk management. You can outsource the delivery but … Read More

TOP TEN: For Start-Ups

April 4, 2012 |

This article originally appeared in Outsource Magazine Issue #27 Spring 2012

It’s easy to create a start-up now. Everyone and her mum wants to create a start-up because it’s so cool to call oneself an “entrepreneur” (or by similar titles … Read More

The Bribery Act: one month on…

July 29, 2011 |

The new Bribery Act came into force recently in a bid to stamp out corruption and bring the UK in line with international anti-corruption legislation.

Perceived by some to be a diluted approach to combating bribery within businesses, the Act … Read More

OPINION: The need for good news

July 8, 2011 |

In the Summer 2011 issue of Outsource, an anonymous contributor (writing as ‘Captain America’) wrote about his unease at having to avoid discussing his role as an outsourcing professional because of the negative public image of the profession. Now, in … Read More

Indian prison workers in outsourcing: more questions than answers?

February 16, 2011 |

Last week, I was asked to comment on a report in The Guardian which highlighted a scheme in India aimed at turning inmates at a high-security prison near Hyderabad, into  ‘outsourcing providers’ for local firms – and eventually, it is … Read More