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Outsource magazine: thought-leadership and outsourcing strategy | August 21, 2017

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The ARC of successful outsourcing

August 14, 2015 |

I’ve argued in a recent book that leaders need to be Authentic, Responsible and Courageous (ARC) if they’re to turn the rising tide of mistrust within and between organisations. The same is true in outsourcing relationships, where trust is a … Read More

Dare to offer a General SLA

March 14, 2013 |

SLA appendices: I’ve seen some bad ones. I’ve seen some good ones. I’ve seen one which was a really good one – and I loved it.

IT service delivery isn’t a senior service provider’s proviso anymore. “We’ve done this for … Read More

Ronald Dworkin: trust and treating each other as equals

September 5, 2012 |

This month’s column features big thinker Ronald Dworkin. I like Dworkin because he tackles and integrates major ideas in ethics, morality, equality, justice and the “unity of value.” One of his most famous of many books is entitled Justice for … Read More

OPINION: Why outsourcing executive responsibility is not what it seems

April 5, 2011 |

All too often justifications advocated  by company executives to outsource business functions are peppered with terms like cost reduction, improved time to market, increased operational efficiency, risk transfer – all of which make great business sense – and are buttressed … Read More