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Outsource magazine: thought-leadership and outsourcing strategy | June 29, 2017

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Retail

How retailers can drive sustainable savings through strategic sourcing

April 11, 2017 |

Growing economic uncertainty has seen many businesses look to procurement for a means to increase savings and ultimately drive growth. This is especially true in the retail industry where common issues include mounting costs, struggling suppliers, increased competition and expanding … Read More

The future of retail outsourcing: Amazon versus Walmart

March 27, 2017 |

Wow! Isn’t it amazing how quickly things change? In the early 2000s, the very pinnacle of outsourcing was Walmart. Walmart didn’t outsource its own operations. Instead, it made history by working with offshore suppliers, introducing American consumers to low-cost Chinese … Read More

Avoiding the black hole of marketing procurement

February 13, 2017 |

John Wanamaker once commented, “I know half the money I spend on advertising is wasted; the trouble is I don’t know which half.” Likely this is often said of marketing as a whole – and in fairness, applies to other … Read More

EMEA sourcing market enjoys a strong third quarter in 2016

October 27, 2016 |

We’ve just published the latest ISG Index, which reveals that the Europe, Middle East & Africa (EMEA) market saw solid regional growth in 3Q 2016. Combined third-quarter ACV reached €3.1 billion, up 22% over the previous quarter, with traditional and … Read More

Advisor Roundtable: A Dizzying Pace of Change (Part 1)

September 7, 2016 | 3

Earlier this year, Outsource editor Jamie Liddell had the privilege of chairing a roundtable dinner hosted by Capgemini, and attended by some of the most prominent advisors in the UK outsourcing community. The evening saw a huge variety of topics covered … Read More

EMEA As-a-Service boom contrasts sluggish traditional outsourcing activity

July 22, 2016 |

We’ve just published the latest ISG Index, which includes – for the first time – a view on the growing As-a-Service market. Whilst combined second-quarter ACV in the Europe, Middle East and Africa (EMEA) market fell by 18% year-on-year to … Read More

Sunshine, happiness and webinars

July 20, 2016 |

The summer sun blazed down upon London today, a raging nuclear inferno of staggering power – yet it was as a mere birthday-cake candle when set alongside the brilliance of the panellists on this afternoon’s Outsource Talks… Yes, today saw … Read More

Live Wires #7: Giant shoulders

July 15, 2016 |

A lot of the talk of RPA today is about bright new names challenging the established order: plucky newcomers forcing their way past the giants of outsourcing and technology. But what do the giants themselves have to say about this? … Read More

Travel to Utopia?

March 16, 2016 | 1

Earlier today, I had the honour of delivering the final presentation at the Sourcing Industry Group (SIG)‘s latest London Regional Roundtable – this time round, actually, a joint effort with the wonderful folks at the Association of Corporate Travel Executives … Read More

From brick to click: making the transition

November 20, 2015 |

Brick and mortar retailers are gradually giving into the fact that ‘online’ is a world they can no longer be indifferent about. Today, retailers are wriggling out of their comfort zone to learn the new rules of what it takes … Read More

How to make ITO+BPO=Saving

October 16, 2015 |

A recent discussion we had with a large European retailer proved quite revealing. The retailer had no visibility to invoices from freight forwarders. It was unable to monitor rates and pricing mechanisms, shipment units and measurements, exposure to carriers and … Read More

On-demand outsourcing: the new norm or another flash in the pan?

April 10, 2015 | 1

As companies adapt to a consumer-driven marketplace, on-demand is a trend that is emerging across every sector. This is often driven by the fact that customers want what they want how they want it.

Essentially, companies are using on-demand outsourcing … Read More

Innovating retail financial services: from human to digital and back again

October 10, 2014 |

The rise of ‘challenger banks’ and digital banking is grabbing the headlines, tempting consumers with attractive new current accounts, cashback cards, Apple Pay and ‘hub’ branches. But how have consumers’ expectations of banks changed? With one in two consumers saying … Read More

NBA Q&A: Carl Churchill, NetPay Merchant Services

August 27, 2014 |

Carl Churchill is the Managing Director of NetPay Merchant Services. His organisation has been chosen as a finalist in the BlackBerry Business Enabler of the Year category at the 2014 National Business Awards; as part of Outsource‘s partnership with the … Read More

Bridging the IT gap: contract logistics providers turn to voice technology for competitive advantage

November 18, 2013 |

Changes in our buying patterns have stirred up fierce competition in the logistics industry. The rise in online and multi-channel shopping has made fast delivery a brand differentiator while bricks-and-mortar stores must balance their stock levels carefully to remain profitable.

Read More

Five step guide to converting Christmas shoppers with customer service

October 2, 2013 |

Sitel issues its ‘Five Step guide to converting Christmas shoppers with Customer Service’ as latest 2013 figures show online retail sales grew 20% year on year

With UK consumers spending an estimated 375m … Read More