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Outsource magazine: thought-leadership and outsourcing strategy | April 30, 2017

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Robotics

Man and machine: the future awaits

April 5, 2017 | 2

Statistics are a lot of fun, and contentious too. Yet they permit us to remain fairly grounded. Let’s start with the obvious. From self-driving vehicles and semi-autonomous robots to intelligent algorithms and predictive analytical tools, machines are increasingly capable of … Read More

The future of retail outsourcing: Amazon versus Walmart

March 27, 2017 |

Wow! Isn’t it amazing how quickly things change? In the early 2000s, the very pinnacle of outsourcing was Walmart. Walmart didn’t outsource its own operations. Instead, it made history by working with offshore suppliers, introducing American consumers to low-cost Chinese … Read More

Humans and machines will collaborate for better customer interactions

March 7, 2017 |

In today’s business climate, it is innovation levels coupled with speed to market that will determine a company’s success. This was one of the reasons why, in 2016, we saw more interest in trends around optimising business processes – from … Read More

Live Wires #10: Climbing the RPA learning curve

December 2, 2016 | 1

Thus far our quest for robotic process automation (RPA) enlightenment has focused on some of the personalities building this emerging industry – from software providers, outsourcers and implementers. Alex Nield is Head of Solution Design for Business Services at Direct … Read More

Robots versus humans: creating an economy in a new world

December 2, 2016 | 1

When the House of Commons Science and Technology Committee released its ‘Robots and Artificial Intelligence’ report last month, it was a much-needed shot of adrenaline, encouraging the government to take seriously the impact of robotics and artificial intelligence on the … Read More

The other shoe just dropped

November 1, 2016 | 1

For years, the outsourcing world has been buzzing about reshoring (or “backshoring”), taking the jobs we sent offshore years ago and bringing them back to the US and Europe. Low wages, cheap property, and favourable taxes made offshore manufacturing very … Read More

Q&A: Ed Hansen, Morgan Lewis

October 28, 2016 |

Ed Hansen is a Partner at Morgan Lewis, and one of the best-known lawyers in the international sourcing and outsourcing space (as well as an occasional contributor to Outsource). We caught up with Ed earlier this month at the SIG … Read More

Advisor Roundtable: A Dizzying Pace of Change (Part 2)

September 12, 2016 | 1

To read the first part of this article, click here.

Manish Khandelwal, PA Consulting Group: Organisations of yesterday needed to ensure that they deliver the best product at the best possible price point. While customer experience mattered, organisations could get … Read More

It’s time to communicate the true meaning of ‘robotics’

September 2, 2016 |

When we talk about ‘robotics’, we are no longer talking about plugging in ‘dumb’ machines to mimic human action. Enterprise process robotics has evolved to a point where it can be integrated into existing systems, talking directly to applications with … Read More

Writing Competition: 2nd Place

August 16, 2016 | 6

What will be the most important drivers of change in the global sourcing arena over the next decade, and why?

For the last few decades outsourcing has been on a journey… literally! Outsourcing once meant having another company do your … Read More

“Robotics” in process operations: Useful rapid automation, no transformation panacea

November 27, 2015 |

 

Rapid automation (RA), also known as “robotics” and autonomics, is not a new technical development but has accelerated significantly since 2013. Better technology tools and operations clarity have enabled the automation of material parts of the repetitive work … Read More

An interview with the IBA CEO

May 14, 2015 |

 

Sergei Levteev Chairman of the Board of Directors Chief Executive Officer IBA Group

Sergei Levteev has been the IBA CEO since the company’s inception in 1993. In 2005, he was elected as Chairman of … Read More

How RPA is taking service providers to the next level

May 11, 2015 |

As a provider of business processing services we see first-hand the challenges companies face as they look to increase the accuracy and processing times of ever-expanding volumes of digital data.

Robotics has changed the way companies are now processing this … Read More

The new-age Learning & Development professional

December 16, 2014 |

The Learning & Development (L&D) function in an organisation typically sits with the HR function or in business and, in some cases, is stand-alone. L&D has focussed on Leadership Development, training methodologies, soft skills training, technical training and the like. … Read More

Age of the Robots

April 23, 2014 | 1

The robots are coming… At least, that’s if you believe the increasingly voluble hype around Robotic Process Automation (RPA) which has seized the outsourcing limelight over the past couple of quarters. But what is RPA and does it really have … Read More

What are the primary obstacles to the widespread adoption of robotic process automation?

April 23, 2014 |

BPOs are at a critical turning point where they need to deliver cost-effective, differentiated solutions. Clients continue to demand innovation, but are hard-pressed to define what that “innovation” might be.  Robotic process automation represents a dramatically new, exciting way for … Read More