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Outsource magazine: thought-leadership and outsourcing strategy | August 22, 2017

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RPA

The Golden Age Of Outsourcing

August 11, 2017 |

At the turn of the 21st century, outsourcing was going full blast, moving from obscurity to mainstream. It quickly improved corporate profits and promised long-term benefits through continuous improvement…at least that’s what was supposed to happen. Now, robots are arriving … Read More

Offshore or Onshore? Why Global Organizations Are Taking a Closer Look at Having Cost-Saving Shared Service Centers Close to Home

July 28, 2017 |

The term “Shared Services Center” (SSC) has many meanings. For business organizations, they look to shared service centers to help streamline offerings and drive value through standardization and simplification. But for decision makers, this often poses challenges globally as they … Read More

The Rise of AI in HR – Are We More Ahead Of The Curve Than We Take Credit For?

July 28, 2017 | 1

It is no secret that effective talent acquisition and management is absolutely integral to wider business success. Any organisation is only as good as its people, but a tight labour market—coupled with notable skills shortages—has created a climate where the … Read More

The three stages to back office brilliance: Part one

July 19, 2017 |

Understanding the benefit of RSO

In the first part of a three part series, ‘The three stages to back office brilliance’, Enate CEO, Kit Cox, discusses how businesses can assess and quantify the potential benefits of … Read More

RPA in Action at the SIG Summit: It’s Not All About the Robots

July 7, 2017 |

Many have heard of RPA and have seen presentations or reports extolling its virtues, but it is a completely different experience to see it in action and understand the mechanics of how it truly works. This idea was … Read More

Q&A: Marcos Jimenez, Softtek North America

May 8, 2017 |

Marcos Jimenez is the CEO of the North American division of Softtek, a global IT provider and a leading player in Western Hemisphere nearshoring. We got together with Marcos recently to get his thoughts on trends in the sourcing market, … Read More

Cognitive solutions: beware the black box and big promise

April 13, 2017 |

In a maturing market, buyers are becoming increasingly aware that the umbrella term “intelligent automation” comprises a broad spectrum of functionality, ranging from teachable bots that execute repeatable and scripted tasks, to more advanced cognitive tools that apply pattern recognition … Read More

RPA, its future and you: surprising revelations

April 7, 2017 |

Less than two per cent of the global outsourcing market is affected by robotic process automation (RPA). And yet, some estimates show that the growth of RPA use may approach 90 per cent year-over-year, according to an interview with Everest … Read More

Is RPA a roadblock to digital transformation? What CIOs need to know

April 3, 2017 | 2

Robotic process automation (RPA) is all the rage these days, and with good reason. Software bots that replicate the way humans perform repetitive, rule-based tasks are driving significant cost savings and productivity increases. For as little as $10,000 a year, … Read More

The future of outsourcing: through 2017 and beyond

February 6, 2017 |

This year will see the BPO industry transform itself in a multitude of ways, meaning that businesses must adapt or face the prospect of falling behind their competitors. With a month of 2017 already behind us, what can we expect … Read More

Black swans – and the price we’re paying today

January 16, 2017 |

The sourcing industry has so far had a spectacularly wonderful run. Twenty-five years of constant change, dynamism, technical competencies; business-aligned, people-centric, and bottom-line focused; intrinsically able to deliver on all promises made. As with any journey, bumps and roadblocks are … Read More

Life Lessons: Peter Dickinson

December 20, 2016 |

Peter Dickinson is a partner at international law firm Mayer Brown and co-leads their global Technology Transactions practice; he’s also a hugely respected thought leader and a regular contributor to Outsource, offering insight on a broad range of legal and … Read More

Outsource talked without me!

December 6, 2016 |

Regular readers will know that each month I publish a column waxing lyrical about that month’s Outsource Talks webinar (typically a passionate, exuberant piece written from the heart, as I genuinely greatly enjoy hosting these “talkshow”-type events and, along with … Read More

Live Wires #10: Climbing the RPA learning curve

December 2, 2016 | 1

Thus far our quest for robotic process automation (RPA) enlightenment has focused on some of the personalities building this emerging industry – from software providers, outsourcers and implementers. Alex Nield is Head of Solution Design for Business Services at Direct … Read More

Robots versus humans: creating an economy in a new world

December 2, 2016 | 1

When the House of Commons Science and Technology Committee released its ‘Robots and Artificial Intelligence’ report last month, it was a much-needed shot of adrenaline, encouraging the government to take seriously the impact of robotics and artificial intelligence on the … Read More

The joy of webinars

September 22, 2016 |

Earlier today, I had the great pleasure of hosting the seventh episode of Outsource Talks, our webinar series – for those of you not yet familiar with this especially marvellous project – that brings the time-honoured talkshow model to the … Read More