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Outsource magazine: thought-leadership and outsourcing strategy | July 22, 2017

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Humans and machines will collaborate for better customer interactions

March 7, 2017 |

In today’s business climate, it is innovation levels coupled with speed to market that will determine a company’s success. This was one of the reasons why, in 2016, we saw more interest in trends around optimising business processes – from … Read More

Q&A: Clyde Dornier

August 15, 2016 |

Clyde Dornier is a familiar and hugely respected figure within the global sourcing and procurement community, having served as CPO for both Visa and the Freeman Companies. We got together with Clyde at April’s SIG Summit in Orlando, Florida, to … Read More

Q&A: Nipun Sehgal, Enlighta

August 5, 2016 |

Nipun Sehgal is the Founder and CEO of governance and relationship management software company Enlighta. Continuing our series of interviews with attendees at April’s SIG Summit in Orlando, Florida, we got together with Nipun to find out a bit more about … Read More

Contracting for multi-supplier DevOps

July 27, 2016 |

Just when multi-supplier (also known as SIAM) contracting is starting to get under control, DevOps emerges. This article looks at the interaction of the two for the design of retained and sourced IT operations. The implications for service contracts are … Read More

EMEA As-a-Service boom contrasts sluggish traditional outsourcing activity

July 22, 2016 |

We’ve just published the latest ISG Index, which includes – for the first time – a view on the growing As-a-Service market. Whilst combined second-quarter ACV in the Europe, Middle East and Africa (EMEA) market fell by 18% year-on-year to … Read More

How to transform your business through embedded analytics

July 1, 2016 |

Data and analytics are fundamentally redefining applications today. In our daily lives, we use technology to help us make virtually every decision. And when you look at consumer applications—the Amazons, Netflixes, and Facebooks of the world—they’re all centred on data. … Read More

Outsourcing must get its head in the cloud to meet business needs

June 24, 2016 |

The issues and expectations of outsourcing users have changed dramatically. Ten years ago it was about scale and commercial reliability as users sought partners who could ‘guarantee’ service and delivery long-term. Now that picture has changed, as public and private … Read More

Q&A: Kate Vitasek, University of Tennessee & Vested (Part 1)

June 13, 2016 | 2

One of the most famous figures in the global outsourcing arena, Kate Vitasek is also – not coincidentally – one of Outsource’s most popular contributors, having graced our pages with both her regular column (examining lessons to be learnt by … Read More

Q&A: Kevin Parikh, Avasant

April 20, 2016 |

Kevin Parikh is the CEO and Senior Partner of sourcing advisory firm Avasant. Continuing our series of interviews from the SIG Summit in Orlando, Florida (see plenty of 140-character takeaways on Twitter via the hashtag #SIGspring16) we got together with … Read More

Q&A: Dave Putt, DCR Workforce

April 20, 2016 |

Dave Putt is Executive Vice President at cloud-based VMS provider DCR Workforce. We caught up with Dave at the SIG Summit in Orlando, Florida (get a taste of the action on Twitter via the hashtag #SIGspring16) to learn a bit … Read More

How financial services providers can reap the rewards of migrating to the cloud

April 19, 2016 |

Before discussing the rewards available for a financial services organisation in the cloud it is important to get an understanding of the regulatory backdrop. In October 2014 the Financial Conduct Authority (FCA) launched Project Innovate, an initiative to foster innovation … Read More

Advice For The (Outsourcing & Offshoring) Young At Heart

March 30, 2016 |

 

‘Advice For The Offshoring And Outsourcing Young At Heart’ by Fear of Gears[1]

Advice for the outsourcing young at heart Soon we will be older How are we going to make it work?[2]

Too many vendors living in … Read More

How ITO pricing models will change through 2016

January 25, 2016 |

It wasn’t all too long ago that pricing models offered by information technology outsourcing (ITO) services and firms fell strictly into the “static” category. In fact, thinking of these agreements as anything but fixed or rigid in nature simply didn’t … Read More

Is external hosting of HR systems still unproven for UK higher education?

January 22, 2016 |

“External hosting of HR systems is still unproven” – that was the message I received from the IT manager of a well-respected UK university back in 2011.

At the time our research showed:

Analysing Analytics and its Role in Outsourcing (Part 2)

July 18, 2014 |

To read Part 1 of this article, click here…

 

Applications of Analytics in Outsourcing Contracts

Examples of applications of analytics in outsourcing contracts include using data from processing sales orders and invoice payments in FAO to drive analytics for … Read More

Analysing Analytics and its Role in Outsourcing (Part 1)

July 17, 2014 |

Analytics has played an important role in providing organisations with insight and decision-support intelligence for decades. Originally a tool for the CFO, the applications have broadened significantly over the years to include other aspects of business and operations, as diverse … Read More