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Outsource magazine: thought-leadership and outsourcing strategy | September 20, 2017

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Q&A: Toni Jackson, SAP Fieldglass

April 27, 2016 |

Toni Jackson is the Director of SAP Fieldglass, APAC, responsible for launching the brand in the region and subsequently growing the business to encompass a team of over 50 serving some of the largest organisations in Australia and beyond. Ahead … Read More

Rising to the IT challenge

January 19, 2016 |

Wandering around the Gartner Symposiums at the end of last year, listening to the keynote speakers and chatting with CIOs from some of the world’s leading brands, it is clear that the year’s theme was very apt. “Rise to the … Read More

The strongest relationships are borne through baptisms of fire

October 2, 2015 |

In recent months the outsourcing industry has boomed. The value of outsourcing contracts grew by 150% in the three-month period to end June 2015, with Europe seeing a surge in the number of contracts awarded. This sudden increase in contracts … Read More

An interview with the IBA CEO

May 14, 2015 |


Sergei Levteev Chairman of the Board of Directors Chief Executive Officer IBA Group

Sergei Levteev has been the IBA CEO since the company’s inception in 1993. In 2005, he was elected as Chairman of … Read More

Q&A: Vinny Patel, Accenture

November 21, 2014 |

Vinny Patel is a managing director within Accenture’s procurement BPO business, accountable for service delivery across Accenture’s procurement BPO client relationships in the EALA region. Ahead of our editor’s breakfast roundtable with Accenture looking at trends within procurement and the … Read More

Analysing Analytics and its Role in Outsourcing (Part 2)

July 18, 2014 |

To read Part 1 of this article, click here…


Applications of Analytics in Outsourcing Contracts

Examples of applications of analytics in outsourcing contracts include using data from processing sales orders and invoice payments in FAO to drive analytics for … Read More

HR payroll: what are today’s challenges?

January 7, 2014 |

Today’s challenges for payroll follow a common theme across all support functions. It is expected to be more cost-effective while delivering better quality – essentially, it needs to do more for less. An additional complication is that payroll must meet … Read More

Q&A: Tim Minahan, SAP Cloud

October 21, 2013 |

Tim Minahan is CMO, SAP Cloud, responsible for defining, overseeing, and executing global marketing and communications strategy for fast-growing SAP Cloud business, and championing SAP’s transformation to a high-performing cloud marketing and operating model. In advance of our webinar ‘Preparing … Read More

Managed Testing: the Quiet, Fast-Growing Teenager?

September 27, 2013 |

Where our last column looked at one of the newer kids on the BPO block (social media outsourcing), this article turns its attention from BPO to Applications Outsourcing, to look at an activity that has quietly been one of the … Read More

From East to West

April 11, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Indian-oriented service providers are looking with great interest at Continental Europe – and this interest extends to acquiring to grow their presence in the region. This was one of the … Read More

The Legal View: Change – As Good as a Rest?

April 11, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

The technology sector is continually changing as new companies emerge and existing companies merge. In the last few years Cisco Systems acquired NDS Group, SAP acquired Ariba and Hewlett-Packard announced … Read More

Vendor Strategies for Improving Profitability

January 24, 2013 |

This column was written by Rachael Stormonth, Senior VP, NelsonHall, and was first published in Outsource magazine Issue #30 Winter 2012.

One of the key aspects of NelsonHall’s research into BPO and IT outsourcing markets is its continuous and comprehensive … Read More

Q&A: Marco Stefanini, Stefanini

August 21, 2012 |

Since he formed the company that bears his name in 1987, Marco Stefanini has seen it grow into one of Brazil’s largest tech companies and an increasingly prominent player on the global stage. We spoke with the Stefanini CEO and … Read More

Talking Heads

July 2, 2012 |

This article originally appeared in Outsource Magazine Issue #28 Summer 2012


In recent months a debate has arisen around the utility – or otherwise – of the term “outsourcing”: is that one word sufficient, or appropriate, to describe … Read More

Q&A: John Dickens, NEC Europe

February 3, 2012 |

John Dickens is Shared Service Manager for NEC Europe Ltd. In advance of his presentation at SSON’s Finance Transformation Europe 2012, taking place February 14-16 2012 at the Bloomsbury Hotel, London, we spoke with John about his organisation’s transformational journey, … Read More

The rise of the “Facebook Generation” and its impact on offshore outsourcing

April 11, 2011 |

At many recent IT conferences or CIO events there has been great interest in the rise of the “Facebook Generation” in business positions, and their impact on IT organisations and operations. This Facebook Generation, also called “Digital Natives” or “Generation … Read More