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Outsource magazine: thought-leadership and outsourcing strategy | September 20, 2017

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Shared Service Centre

The impact of sourcing trends on governance (Part 2)

January 20, 2015 |

To read Part 1 of this article, click here.


Organisations which proactively adapt their retained organisations to support these new demands will have an improved chance of maximising benefits linked to the three IT sourcing trends. For each of … Read More

The impact of sourcing trends on governance (Part 1)

January 8, 2015 |

Many organisations are not able to get the maximum value from IT sourcing and pursue a variety of sourcing options in an attempt to optimise their return. Sourcing trends such as multi-vendor outsourcing, shared service centres and cloud services are … Read More

Top tips for setting up a shared service centre

August 21, 2014 |

The establishment of an internal shared service centre (SSC) – or the transfer of functions to a BPO, for that matter – is not a decision that can be taken lightly and with the mind-set that money can be saved … Read More

The “I” Word: Innovation in the finance function – the Shared Service Centre as an innovation engine

July 17, 2014 |

The concept of innovation is something that has been at the heart of every SSC setup ever since the shared services and outsourcing industry got started in the last decades of the last century. From the outset, centres have been … Read More

Choosing the right technology partner to power your shared services centre

February 13, 2014 |

To enable your shared services centre (SSC) to deliver upper-quartile levels of customer service and cost effectiveness when managing transactions, you need to invest in the right technologies and infrastructure support. For new SSCs the opportunity may exist to adopt … Read More

SSOs: moving up the value chain

April 3, 2013 |

Many articles have been written on how shared service organisations (SSOs) can and should move up the value chain. Typically, we talk of complex work, process work, knowledge processes, etc. when we talk of value. The emphasis is to show … Read More

Q&A: Graham Barnes, MyCSP

July 10, 2012 |

The holy grail of organisational design is being able to change when the world that you live in changes. But actually effecting change in public sector organisations has been a particular challenge for politicians down the ages. Financial Controller Graham … Read More

Can’t keep up? A handful of ways to simplify your shared service centre

July 5, 2012 |

Can’t keep up? A handful of ways to simplify your shared service centre

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Government shared services: how much longer?

January 24, 2012 |

In a previous article I compared the success of Tate & Lyle’s launch of shared services in ten months with the ten-year gestation period for the Research Councils in the UK.

So how is the Cabinet Office, with the support … Read More

Ten months or ten years: implementing change

October 21, 2011 |

In one of those unfortunate news coincidences a National Audit Office (NAO) report on the difficulties facing the seven UK Research Councils (RCUK) establishing a back office shared service centre was published on the same day it was reported that … Read More

Public sector shared services: no more excuses!

June 9, 2011 |

What is the state of play in the public sector? Recent news stories regarding massive cost overruns in – and the possible cancellation of – Western Australia’s hitherto-lauded Office of Shared Services have brought questions over the value of shared … Read More

Q&A: Krist Davood, Schiavello

April 27, 2011 | 1

Krist Davood is CIO for Schiavello Group, an Australia-based construction, design and manufacturing organisation. Prior to his appearance at the 11th Annual European Shared Services & Outsourcing Week in Amsterdam, May 9-11, we spoke with Krist about the rigours of … Read More

Q&A: Ralph Geertsema, BT

April 26, 2011 |

Ralph Geertsema is Head of Finance Transformation at BT Group. Outsource spoke recently with Ralph about his role and the challenges it entails – and about his plans for the next few years…

Outsource: Ralph, tell us a little about … Read More

Delivering back-office savings in the UK public sector

February 10, 2011 |

Public sector organisations are being challenged by the coalition government “to cut senior officials’ pay and share back-office functions with other authorities rather than cutting frontline services in the wake of government-ordered spending cuts” (Eric Pickles).

How realistic is the … Read More

Delivering Savings from UK Public Sector Shared Service Centres

October 26, 2010 |

Colin Grace looks at how shared service centres for the UK’s public sector need to be expanded and leveraged more coherently in order to bring about much-needed savings.


In 2003, I attended an OGC presentation which highlighted the possibility … Read More

A Mather of Principle

September 17, 2010 |

As the Scottish Government’s Minister for Enterprise, Energy & Tourism, Jim Mather has a diverse portfolio that’s particularly critical in times of economic uncertainty. But, as he tells Outsource, while times may be tough for the UK in general, he’s … Read More