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Outsource magazine: thought-leadership and outsourcing strategy | September 20, 2017

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Shared Service Organisation

Ten months or ten years: implementing change

October 21, 2011 |

In one of those unfortunate news coincidences a National Audit Office (NAO) report on the difficulties facing the seven UK Research Councils (RCUK) establishing a back office shared service centre was published on the same day it was reported that … Read More

Public sector shared services: no more excuses!

June 9, 2011 |

What is the state of play in the public sector? Recent news stories regarding massive cost overruns in – and the possible cancellation of – Western Australia’s hitherto-lauded Office of Shared Services have brought questions over the value of shared … Read More

Q&A: Krist Davood, Schiavello

April 27, 2011 | 1

Krist Davood is CIO for Schiavello Group, an Australia-based construction, design and manufacturing organisation. Prior to his appearance at the 11th Annual European Shared Services & Outsourcing Week in Amsterdam, May 9-11, we spoke with Krist about the rigours of … Read More

Delivering back-office savings in the UK public sector

February 10, 2011 |

Public sector organisations are being challenged by the coalition government “to cut senior officials’ pay and share back-office functions with other authorities rather than cutting frontline services in the wake of government-ordered spending cuts” (Eric Pickles).

How realistic is the … Read More

Are shared services the answer to the government cuts for councils?

November 25, 2010 |

Finding new ways to improve cost-efficiencies in this day and age can seem a little like looking for a needle in a haystack for cash-strapped local authorities.  Indeed, at the NOA’s 8th Sourcing Summit conference this week a number of … Read More

Delivering Savings from UK Public Sector Shared Service Centres

October 26, 2010 |

Colin Grace looks at how shared service centres for the UK’s public sector need to be expanded and leveraged more coherently in order to bring about much-needed savings.


In 2003, I attended an OGC presentation which highlighted the possibility … Read More

A Mather of Principle

September 17, 2010 |

As the Scottish Government’s Minister for Enterprise, Energy & Tourism, Jim Mather has a diverse portfolio that’s particularly critical in times of economic uncertainty. But, as he tells Outsource, while times may be tough for the UK in general, he’s … Read More

How can shared services support your business growth?

September 7, 2010 |

Shared services is being pursued globally by private corporations and governments in search for improved efficiency and effectiveness. Nonetheless, strong scepticism is still present and a number of gaps exist, which this white paper aims to fill. Our work … Read More