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Outsource magazine: thought-leadership and outsourcing strategy | May 27, 2017

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Shared Services

Effective outsourcing by UK local authorities

April 3, 2017 |

The ever-increasing pressures from budget cuts and higher demand for services means local authorities are continuously looking at ways of delivering their services more efficiently and cost-effectively while also seeking to ensure continued high levels of service.

Outsourcing remains a … Read More

The joy of webinars

September 22, 2016 |

Earlier today, I had the great pleasure of hosting the seventh episode of Outsource Talks, our webinar series – for those of you not yet familiar with this especially marvellous project – that brings the time-honoured talkshow model to the … Read More

It’s time to communicate the true meaning of ‘robotics’

September 2, 2016 |

When we talk about ‘robotics’, we are no longer talking about plugging in ‘dumb’ machines to mimic human action. Enterprise process robotics has evolved to a point where it can be integrated into existing systems, talking directly to applications with … Read More

Q&A: Nipun Sehgal, Enlighta

August 5, 2016 |

Nipun Sehgal is the Founder and CEO of governance and relationship management software company Enlighta. Continuing our series of interviews with attendees at April’s SIG Summit in Orlando, Florida, we got together with Nipun to find out a bit more about … Read More

Driving outsourcing along the customer journey

July 29, 2016 |

Outsourcing has come a long way. I can remember publishing my first book in 2004 and still needing to explain the benefits to sceptical executives. This is not so common now that outsourcing has become an accepted part of boardroom … Read More

Putting the “G” into “GBS”

July 11, 2016 |

At a recent breakfast roundtable I hosted, one of our guests was discussing the transformation her organisation is currently undergoing, moving a significant proportion of its recruitment function into a central office collocated with a number of other back-office activities.

Read More

Q&A: Kate Vitasek, University of Tennessee & Vested (Part 2)

June 20, 2016 | 1

To read the first part of this interview, click here.

O: With all of that in mind, what are the implications for the global business services model? Where do you sit on global business services (GBS)? Are you a fan?

Read More

Outsourcing in the public sector: unnecessary fear?

May 26, 2016 |

Once more, the validity of outsourcing in the public sector has been brought into question. Just this week, the National Audit Office released a report on the UK government’s programme to transfer back-office functions to two shared services centres. The report … Read More

Q&A: Chip Wagner, Alsbridge (Part 1)

April 11, 2016 | 2

Chip Wagner is the CEO of Alsbridge, one of the world’s leading sourcing advisory organisations. At a time of significant challenges for advisory firms the world over, Alsbridge is enjoying a purple patch with very healthy growth being reflected in … Read More

In-house or outsourced transformation: which is best?

February 19, 2016 |

In this article I examine the question of whether an in-house or outsourced approach is best when transforming business support services such as HR, procurement, customer care, etc. So for example an organisation might ask itself: “Should we establish a … Read More

Coming home, going bi-modal and the robot invasion: six outsourcing predictions for 2016

January 21, 2016 |

As we enter a new year, it’s always fun to gaze into our crystal balls and anticipate the key trends and forces that will shape our industry in the coming year. Granted, given the pace of change and disruption that … Read More

How to make ITO+BPO=Saving

October 16, 2015 |

A recent discussion we had with a large European retailer proved quite revealing. The retailer had no visibility to invoices from freight forwarders. It was unable to monitor rates and pricing mechanisms, shipment units and measurements, exposure to carriers and … Read More

Shared Services: To Sell and How to Sell

May 26, 2015 |

Divesting internal shared services presents an ideal opportunity to an organisation to unlock capital tied up in the operations of a company – capital which may then be better deployed towards meeting the strategic objectives of the organisation. This is … Read More

All Things To All People: Why Shared Services And Outsourcing Stakeholder Management Fails

March 2, 2015 |

 

Ask any leader trying to transform his organization through shared services and outsourcing who his stakeholders are, and he’ll come up with the standard list—the business units, executive management and perhaps even his company’s external customers. … Read More

Global business environment demands more from procurement

January 22, 2015 |

As the global macro environment improves and procurement leaders turn their attention towards corporate growth, pressure is mounting on conventional models of procurement.

Looking at the state of play in the industry amid signs of stronger growth in some parts … Read More

The impact of sourcing trends on governance (Part 2)

January 20, 2015 |

To read Part 1 of this article, click here.

 

Organisations which proactively adapt their retained organisations to support these new demands will have an improved chance of maximising benefits linked to the three IT sourcing trends. For each of … Read More