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Outsource magazine: thought-leadership and outsourcing strategy | September 23, 2017

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Nearshoring in Europe to increase customer experience

January 28, 2016 |

There is a significant shift in customer experience management in Europe as more brands shun traditional offshoring destinations in favour of customer contact centres closer to their customers. In an increasingly competitive global market, organisations are seeking to boost revenue … Read More

Sitel creates 11,000 new career opportunities worldwide

December 2, 2014 |


Plans include 1,200 posts in the UK as global customer care leader gains momentum and hires for growth.

  London, UK, 2 December 2014 — Sitel, a leading global customer care provider, today announced plans to hire approximately … Read More

Business process outsourcing provider Sitel opens another call centre in Bulgaria

November 6, 2014 |


Sitel, a leading global provider of customer support services, will open its second Bulgarian location in Varna. From Varna the company will provide German-speaking customer service for a well-known company in the telecommunications sector from February 2015 onwards. … Read More

Outsourcing Nightmares: dire advice…

November 4, 2014 |

What’s the worst piece of advice you’ve been given during your career in outsourcing?

Ashutosh Agarwal Co-Founder, Director at Catacient Consulting Private Ltd. A CIO once confided and shared the worst advice he thought he had received : “Go with … Read More

Sitel creates more than 300 jobs in Coventry

October 6, 2014 |

6th October, Coventry, Warwickshire: Sitel, one of the world’s leading outsourcing providers of customer experience management, today unveiled plans to open a new site in Coventry to add to its nationwide network of contact centres.

The new contact … Read More

Sitel predict how this year’s World Cup will impact customer service

May 16, 2014 |

As brands take their battles for sales, to this year’s World Cup, Sitel, the UK’s leading customer care outsourcing experts, report on some emerging customer service trends.

Guy Tweedale, Senior Vice President, Sales, EMEAsays; “We are already seeing a … Read More

Sitel positioned in the Leaders Quadrant of the Gartner Magic Quadrant for Customer Management Contact Centre BPO

January 31, 2014 |


Sitel, a leading global customer care provider, today announced it has been positioned by Gartner, Inc. in the Leaders quadrant of Gartner’s 2013 Customer Management (CM) Contact Centre BPO report. The report evaluates vendors through a series of … Read More

Sitel become first contact centre outsourcing company to commit to Think, Act, Report to support the principle of gender equality in the workplace

December 20, 2013 |

Sitel UK has become the first contact centre outsourcing company to sign up to the Government’s Think, Act, Report voluntary initiative to drive greater transparency on women’s workforce issues. Other leading companies to join the scheme include Tesco, Unilever, … Read More

National Outsourcing Association Awards 2013: the winners!

October 25, 2013 |

It’s that time of year again… The National Outsourcing Association Awards (NOAAs) took place last night (24th October) at the Park Plaza Riverbank Hotel in London, summoning the good, the great and the downright fantastic of the outsourcing space. Celebrating … Read More

Sitel UK create 150 new jobs for Christmas

October 17, 2013 |

Sitel UK, experts in outsourced customer contact solutions, today announces the creation of 150 new jobs at its Stratford upon Avon site.

The news comes following several new business wins in preparation of the Christmas rush, as Sitel gear … Read More

Five step guide to converting Christmas shoppers with customer service

October 2, 2013 |

Sitel issues its ‘Five Step guide to converting Christmas shoppers with Customer Service’ as latest 2013 figures show online retail sales grew 20% year on year

With UK consumers spending an estimated 375m … Read More

Keeping in Touch: Epochal Change for Customer Contact

September 26, 2013 | 1

In a business arena as dynamic – and as tech-dependent – as the customer contact space, organisations that don’t have their metaphorical fingers on the pulse and that aren’t able to evolve with their clients’ customers are doomed. But that’s … Read More

Sitel UK acquires Version 5 of the Customer Contact Association Global Standard

September 18, 2013 |

Sitel UK, experts in customer care, has acquired the CCA Global Standard© Version 5.  Version 5 is designed with a greater emphasis on best practice guidelines, providing access to alternative solutions to enhance customer experience in multi-channel contact centres, … Read More

Sitel named global leader in the social media services market with 9.5% market share

July 17, 2013 |

Nelson Hall’s latest research report “Targeting Social Media Services” has named Sitel as a leading provider of global social media services with a 9.5% market share.

Sitel was also named as a leader in providing “customer experience enhancement” through … Read More

Sitel’s Premium Technical Support services generate new revenue streams for clients while increasing customer satisfaction

July 15, 2013 |

Sitel is delivering Premium Technical Support (PTS) services that not only deliver operational efficiencies and increased customer satisfaction, but also generate new revenue streams for clients.

Joe Doyle, Marketing Director at Sitel UK, says; “Providing the best technical support … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 | 2

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More