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Outsource magazine: thought-leadership and outsourcing strategy | June 29, 2017

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Why multiplying compliance risks demand a calculated strategy

May 10, 2017 |

In the past, compliance risk was a top-of-mind issue among select industries: regulators appeared to have banking and financial services, along with energy and extractives, under a constant microscope. But as supply chains expanded across oceans and continents, and countries … Read More

Come see us again: why customer service matters in healthcare

May 2, 2017 |

The notion of healthcare quality being measured only based on the level of medical care given to patients is on its way to a complete disappearance. From our position in the healthcare contact centre space, we have been witnessing more … Read More

‘Long-termism’: as crucial in talent management as in wider business strategies

April 7, 2017 |

Commentators have long debated the extent to which ‘short-termism’ (the concentration on short-term objectives for immediate profits) in business impacts both individual organisations and the wider economy. According to recent research, however, companies deliver significantly improved results when leaders manage … Read More

Man and machine: the future awaits

April 5, 2017 | 2

Statistics are a lot of fun, and contentious too. Yet they permit us to remain fairly grounded. Let’s start with the obvious. From self-driving vehicles and semi-autonomous robots to intelligent algorithms and predictive analytical tools, machines are increasingly capable of … Read More

Black swans – and the price we’re paying today

January 16, 2017 |

The sourcing industry has so far had a spectacularly wonderful run. Twenty-five years of constant change, dynamism, technical competencies; business-aligned, people-centric, and bottom-line focused; intrinsically able to deliver on all promises made. As with any journey, bumps and roadblocks are … Read More

How digital technology is changing global sourcing and lowering cost per hire

August 25, 2016 |

It has already happened. Digital technology has taken over. When it comes to global sourcing, job opportunities, branding, company cultures, it is all transparent. Job-seekers can see straight through you and your company before they walk through the door and shake … Read More

Go digital to build customer trust

August 19, 2016 |

Consumers are becoming both more loyal and trusting of their banks and insurers according to a survey of 3,000 consumers in Germany, Spain and the UK. The research, titled Youbiquity Finance 3, is the latest in the BT- and Avaya-supported … Read More

Writing Competition: The Winner

August 16, 2016 | 3

What will be the most important drivers of change in the global sourcing arena over the next decade, and why?

Around the world, companies of all types and sizes are facing a groundswell of pressure to create more sustainable sourcing … Read More

Writing Competition: 3rd Place

August 16, 2016 | 4

What will be the most important drivers of change in the global sourcing arena over the next decade, and why?

Evolution is natural. Change is inevitable. As a professional, if you are not keeping up on trends in your industry, … Read More

Introducing ‘Sourcing Architecture’: next-generation sourcing and procurement transformation

August 5, 2016 |

Sourcing and procurement (S&P) leaders continue to reference efficiency, effectiveness and continuous improvement of operations as a high priority. Most will admit that continuous optimisation is not a destination, rather a journey that has become increasingly complex. Today, an agile … Read More

Employment fraud sinks ships, so give HR the data to keep your company buoyant

April 15, 2016 |

Staff turnover costs companies a shocking £4.13billion per year. Hiring the right people can make or break an organisation, and save thousands in turnover costs.

Dishonest employees are the silent threat from within organisations, and they are a small but … Read More

Battle lines in the sourcing world

April 13, 2016 |

The sourcing industry can be thought of as a harbinger for new ideas, technologies and solutions that much of the developing world wasn’t privy to toward the end of the millennium. Of course, the type of explosive growth this industry … Read More

What employers really expect in an Applicant Tracking System

April 7, 2016 |

The fact that an Applicant Tracking System (ATS) makes work easier for you cannot be overemphasised. However, some HR executives do not even know that ATSs exist. Instead of screening candidates using outdated or ineffective approaches, invest in modern methods … Read More

#LifeAfterCollege: why social and digital media are essential to graduate recruitment success

March 10, 2016 |

It’s the first thing millennials see in the morning, the last thing they look at before going to bed, and their constant companion throughout the day. It’s their phone. The younger generation’s dependency on mobile is driven by the considerable … Read More

Is multichannel failing customers?

May 19, 2015 |

The contact centre industry has been talking about the benefits of integrated communications for years. Multichannel and omni-channel have become the latest industry buzzwords and it seems that organisations are bombarded with the message that all they have to do … Read More

An interview with the IBA CEO

May 14, 2015 |

 

Sergei Levteev Chairman of the Board of Directors Chief Executive Officer IBA Group

Sergei Levteev has been the IBA CEO since the company’s inception in 1993. In 2005, he was elected as Chairman of … Read More