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Outsource magazine: thought-leadership and outsourcing strategy | May 27, 2017

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SSC

Shared Services: To Sell and How to Sell

May 26, 2015 |

Divesting internal shared services presents an ideal opportunity to an organisation to unlock capital tied up in the operations of a company – capital which may then be better deployed towards meeting the strategic objectives of the organisation. This is … Read More

The impact of sourcing trends on governance (Part 2)

January 20, 2015 |

To read Part 1 of this article, click here.

 

Organisations which proactively adapt their retained organisations to support these new demands will have an improved chance of maximising benefits linked to the three IT sourcing trends. For each of … Read More

The impact of sourcing trends on governance (Part 1)

January 8, 2015 |

Many organisations are not able to get the maximum value from IT sourcing and pursue a variety of sourcing options in an attempt to optimise their return. Sourcing trends such as multi-vendor outsourcing, shared service centres and cloud services are … Read More

Top tips for setting up a shared service centre

August 21, 2014 |

The establishment of an internal shared service centre (SSC) – or the transfer of functions to a BPO, for that matter – is not a decision that can be taken lightly and with the mind-set that money can be saved … Read More

The “I” Word: Innovation in the finance function – the Shared Service Centre as an innovation engine

July 17, 2014 |

The concept of innovation is something that has been at the heart of every SSC setup ever since the shared services and outsourcing industry got started in the last decades of the last century. From the outset, centres have been … Read More

E-invoicing: still a land of opportunity for SSCs

March 31, 2014 |

Recently, Outsource carried an interesting article by Jamie Lyon of ACCA entitled ‘Do CFO’s “get” technology?‘, asking: “is finance function technology delivering on the promise?”

Having been around business for 30 years, with the last eight in shared services, my … Read More

Choosing the right technology partner to power your shared services centre

February 13, 2014 |

To enable your shared services centre (SSC) to deliver upper-quartile levels of customer service and cost effectiveness when managing transactions, you need to invest in the right technologies and infrastructure support. For new SSCs the opportunity may exist to adopt … Read More

Head-to-Head: Peter Moller & Michel de Zeeuw

October 11, 2013 |

The Global Business Services (GBS) model is enjoying a protracted stay in the limelight at present, adopted by some of the world’s foremost businesses. But do all those organisations claiming to have implemented it really have what they think they … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 | 2

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More

Has HR rushed too quickly to the service centre?

May 7, 2013 | 1

Once upon a time, HR were viewed as fluffy people people, or at worst, pen-pushers who took your holiday forms. Today, apparently, they’re a faceless department, a phone number, a web portal… HR as we knew it has been killed … Read More

Q&A: Paul Wickens, NICS Enterprise Shared Services

April 10, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Paul Wickens is the Chief Executive of NICS Enterprise Shared Services, an SSO established three years ago to serve the Northern Ireland Civil Service. As part of an ongoing research project into … Read More

Are You Fat?

October 4, 2012 |

This article originally appeared in Outsource Magazine Issue #29 Autumn 2012

It is worth dusting off those old shared service centre business plans. When organisations set up SSCs in the 1990s and early 2000s, most paid lip service to outsourcing. … Read More

The Face of Finance

October 4, 2012 |

How do you – and should you – deal with your internal customers?

In the transformation of the transactional finance function from back office to a service function we need to consider how we define customers, what service levels we … Read More

Government shared services: how much longer?

January 24, 2012 |

In a previous article I compared the success of Tate & Lyle’s launch of shared services in ten months with the ten-year gestation period for the Research Councils in the UK.

So how is the Cabinet Office, with the support … Read More

Ten months or ten years: implementing change

October 21, 2011 |

In one of those unfortunate news coincidences a National Audit Office (NAO) report on the difficulties facing the seven UK Research Councils (RCUK) establishing a back office shared service centre was published on the same day it was reported that … Read More

Q&A: Ralph Geertsema, BT

April 26, 2011 |

Ralph Geertsema is Head of Finance Transformation at BT Group. Outsource spoke recently with Ralph about his role and the challenges it entails – and about his plans for the next few years…

Outsource: Ralph, tell us a little about … Read More