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Outsource magazine: thought-leadership and outsourcing strategy | September 20, 2017

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SSON

Why Process Management is Key to Innovation

July 21, 2017 |

Today’s outsourcers and shared services operations are expected to deliver not just cost savings, but also innovation, agility, quality and growth. At the same time the bar has been raised when it comes to expectations with customers having lower tolerance … Read More

European SSO Week 2014: First Thoughts

May 13, 2014 |

It’s that time of year again: the grandest spectacle in the European outsourcing calendar, the 14th Annual European Shared Services & Outsourcing Week, has rolled into town – in this case fair Dublin – and based on the experience of … Read More

Go East: Interviews from European SSO Week 2013

October 14, 2013 | 1

In May, hundreds of sourcing’s finest gathered in Prague for SSON’s 13th Annual European Shared Services & Outsourcing Week, one of the most important events on the annual outsourcing and business transformation calendar. Outsource was once again privileged to partner … Read More

OPINION: Cultural Harmonisation versus Greed

April 11, 2013 | 1

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

You can’t outsource greed – it is too close to home. Over recent years, many large corporations have seen offshoring and outsourcing as a means to increase “shareholder value”. Huge … Read More

Q&A: Paul Bartley, Department of Health & Human Services

April 10, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Heading up the shared services organisation serving the US Department of Health and Human Services – and some 45 other agencies – is a towering challenge, but Paul Bartley can’t … Read More

Q&A: Nancy Zimpher, State University of New York

March 28, 2013 | 2

Shared services in UK universities still seem to be a bit of a Cinderella topic, although there seems to be a growing interest and take-up in the US, as I found when I visited the Shared Services & Outsourcing Network’s … Read More

Reflections from Chicago: Public Sector Shared Services

November 28, 2012 |

Like Chicago’s famous Cloud Gate, the Shared Services & Outsourcing Network’s (SSON) annual conference on Shared Services in the Public Sector provided plenty of opportunity to reflect and look at the topic of public sector shared services from different points … Read More

Getting to the real-life win-win

October 4, 2012 |

This article originally appeared in Outsource Magazine Issue #29 Autumn 2012

After two years of blogging for Outsource I hope readers have at least heard of Vested Outsourcing and maybe even read one of our three books. But perhaps you … Read More

SSON’s 12th Annual European Shared Services & Outsourcing Week: a review

May 22, 2012 |

Amsterdam was buzzing last week – and not just in the cafés! The Shared Services & Outsourcing Network ran its 12th annual European event, where hundreds of delegates and providers from as far afield as Qatar and as near as … Read More

Vesting in practice

February 8, 2012 | 1

By design this column has, for the most part, examined the theories and research of academic and economic luminaries that have helped form the basis of modern outsourcing and my own research and development efforts in the realm of collaborative … Read More

Q&A: John Dickens, NEC Europe

February 3, 2012 |

John Dickens is Shared Service Manager for NEC Europe Ltd. In advance of his presentation at SSON’s Finance Transformation Europe 2012, taking place February 14-16 2012 at the Bloomsbury Hotel, London, we spoke with John about his organisation’s transformational journey, … Read More

Interview: Tom Bangemann, The Hackett Group

May 13, 2011 |

Tom Olavi Bangemann is Vice President Business Transformation at The Hackett Group. Outsource met with Tom at the 11th Annual European Shared Services & Outsourcing Week in Amsterdam for a wide-ranging interview looking at global trends in outsourcing; the … Read More

Q&A: Krist Davood, Schiavello

April 27, 2011 | 1

Krist Davood is CIO for Schiavello Group, an Australia-based construction, design and manufacturing organisation. Prior to his appearance at the 11th Annual European Shared Services & Outsourcing Week in Amsterdam, May 9-11, we spoke with Krist about the rigours of … Read More

Q&A: Ralph Geertsema, BT

April 26, 2011 |

Ralph Geertsema is Head of Finance Transformation at BT Group. Outsource spoke recently with Ralph about his role and the challenges it entails – and about his plans for the next few years…

Outsource: Ralph, tell us a little about … Read More

Q&A: Vic Khan, AMS Shared Services

November 30, 1999 |

At the forthcoming 2nd Shared Services Exchange  conference in The Hague (taking place 26-28 September), one of the highlights of the programme is set to be the second-day plenary debate on “Recruitment & Retention: Sustaining a global talent pool” where … Read More