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Outsource magazine: thought-leadership and outsourcing strategy | September 24, 2017

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Stakeholder Management

The 2017 CPO agenda: keeping pace with and enabling digital transformation

May 12, 2017 | 1

According to The Hackett Group’s 2017 Key Issues Study, 84% of procurement organisations believe that digital transformation will fundamentally change the way their services are delivered over the next three to five years. Yet only 25% say that procurement has … Read More

Whose fault is it anyway? Why IT projects fail (Part 1: the customer’s fault)

September 4, 2015 | 3

IT projects are complex, prone to delay and often fail to deliver the expected benefits, or any at all. Whilst each project is different, the reasons for failure are often similar. Sometimes the fault lies with the supplier, sometimes with … Read More

A healthy influence

March 5, 2015 |

Success in delivering change is dependent upon the ability of project managers and others to wield influence, build support and overcome resistance. Services, projects and companies are social entities supported by human endeavour. Their functions are shaped by personal agendas … Read More

The impact of sourcing trends on governance (Part 2)

January 20, 2015 |

To read Part 1 of this article, click here.


Organisations which proactively adapt their retained organisations to support these new demands will have an improved chance of maximising benefits linked to the three IT sourcing trends. For each of … Read More

Building Stronger Connections: Optimal Stakeholder Engagement

March 25, 2014 | 1

Most companies have organisations that manage external relationships with key suppliers and service providers. These teams – be they part of a Vendor Management Organisation (VMO), procurement department, a governance or “stay back” team, or some other similar structure – … Read More

High Stakes: Getting IT Governance Right…

January 2, 2014 |

From microbusinesses to multinational corporations, every organisation will employ an outsourcing strategy at some point. Chances are that this strategy was met with a degree of resistance from at least one of the stakeholder groups. Having stakeholder buy-in, and eventual … Read More

Roles and responsibilities of key stakeholders

September 19, 2013 | 2

Key stakeholders for any project typically come from inside your organisation and are normally those who have endorsed or identified the need for project activity. However they could also be external clients or suppliers, as they might be directly affected … Read More

Bowling with bumpers: a lesson on why governance is important

September 9, 2013 | 1

About eighteen months ago, I was in Seattle at the SIG Global Leadership Summit. It was the conclusion of the Summit and for those of who work for the Sourcing Interests Group (SIG), most of the heavy lifting for that … Read More

Relationship and openness: key ingredients for successful offshore transitions

February 6, 2012 |

Jeroen Jacobs, René van Kleef and Samir Kumar Parija look at success factors in the offshoring process…

Transitions of IT services are always a challenge to execute successfully, but intercontinental transitions contain some specific challenges to deal with. There are … Read More

Transition and Change

June 28, 2011 |

This article originally appeared in Outsource Magazine Issue #24 Summer 2011


Transition can be a perilous activity. “The transition phase of HR outsourcing tends to be ugly … which can send operations spinning for months, even years.”  This was … Read More

Innovation: a hoary old scab, or something worth talking about? (Part 2)

June 20, 2011 |


It all comes down to margin.

Margin for the outsourcer. Margin for the customer.

In my last article, I looked at definitions of innovation and answered the “why bother with it?” question – the answer, as you might suspect, … Read More

Change management and communication: key enablers for outsourcing success

June 17, 2011 |

Several outsourcing surveys have shown that the adoption of outsourcing in companies is directly attributed to top-down support and investments made in communication and change management. While transition planning, vendor delivery capability and project management focus are important, change management … Read More