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Outsource magazine: thought-leadership and outsourcing strategy | September 23, 2017

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TOP TEN: (More) Outsourcing Acronyms

December 9, 2016 |

A couple of months back, we published our Top Ten Outsourcing Acronyms – a piece that had been a long time brewing, after we’d initially put out a call for entries the previous year. Well, as seems frequently to be … Read More

How to Build a VMO: Lessons Learned and Keys to Success

November 5, 2015 |


Executives today manage increasingly complex contracts and service delivery structures, and must meet increasingly high expectations regarding business value, continuous improvement and compliance to a changing regulatory landscape.

In this environment, the Vendor Management Office (VMO) has emerged … Read More

All Things To All People: Why Shared Services And Outsourcing Stakeholder Management Fails

March 2, 2015 |


Ask any leader trying to transform his organization through shared services and outsourcing who his stakeholders are, and he’ll come up with the standard list—the business units, executive management and perhaps even his company’s external customers. … Read More

Roles and responsibilities of key stakeholders

September 19, 2013 | 2

Key stakeholders for any project typically come from inside your organisation and are normally those who have endorsed or identified the need for project activity. However they could also be external clients or suppliers, as they might be directly affected … Read More

Talking Heads

July 2, 2012 |

This article originally appeared in Outsource Magazine Issue #28 Summer 2012


In recent months a debate has arisen around the utility – or otherwise – of the term “outsourcing”: is that one word sufficient, or appropriate, to describe … Read More

Motivating staff across the festive season

October 19, 2011 |

Businesses need all their key people and stakeholder groups to be fully engaged. This is particularly relevant in the run up to Christmas, which offers a chance not only to squeeze every last bit of effort and revenue from the … Read More

Critical aspects of governance in outsourcing: insights from industry

October 3, 2011 |

This article was written in conjunction with Kaustuv Halder and Markus Biehl.

Kaustuv Halder is a graduating student at Schulich School of Business, York University, Canada. He is specializing in Operations and Information Systems and has developed a keen interest … Read More

Health checks: an ounce of prevention

February 17, 2011 |

One of the most common complaints that I hear from both buyers and providers alike is that they just don’t have the time to root out the underlying causes of systemic problems in their arrangements because they are so busy … Read More

Strategic outsourcing decision-making: heads versus heart?

November 2, 2010 |

Executives are entrusted to make difficult, complex outsourcing judgements critical for their organisation’s success. A wrong decision can cost the company dearly at best and can put the business in jeopardy at worst.

However, many businesses (and the public sector) … Read More