Image Image Image Image Image Image Image Image Image Image

Outsource magazine: thought-leadership and outsourcing strategy | May 27, 2017

Scroll to top

Top

Standardisation

RPA, its future and you: surprising revelations

April 7, 2017 |

Less than two per cent of the global outsourcing market is affected by robotic process automation (RPA). And yet, some estimates show that the growth of RPA use may approach 90 per cent year-over-year, according to an interview with Everest … Read More

Device mesh, imagination and the law

August 12, 2016 |

Only imagination limits the opportunities available from our rapidly connected world. It’s hard to think of a household product or work device that could not have some benefit from being connected to another application via the internet of things (IoT), … Read More

Introducing ‘Sourcing Architecture’: next-generation sourcing and procurement transformation

August 5, 2016 |

Sourcing and procurement (S&P) leaders continue to reference efficiency, effectiveness and continuous improvement of operations as a high priority. Most will admit that continuous optimisation is not a destination, rather a journey that has become increasingly complex. Today, an agile … Read More

Travel to Utopia?

March 16, 2016 | 1

Earlier today, I had the honour of delivering the final presentation at the Sourcing Industry Group (SIG)‘s latest London Regional Roundtable – this time round, actually, a joint effort with the wonderful folks at the Association of Corporate Travel Executives … Read More

Coming home, going bi-modal and the robot invasion: six outsourcing predictions for 2016

January 21, 2016 |

As we enter a new year, it’s always fun to gaze into our crystal balls and anticipate the key trends and forces that will shape our industry in the coming year. Granted, given the pace of change and disruption that … Read More

ERP standardisation: hope becomes strategy

November 13, 2015 |

When I began my career in the ERP world 30+ years ago as an applications engineer, I was consistently baffled by the ubiquitous demand for customisation. What was so different, I wondered, about order-to-cash for a company that manufactured watches … Read More

The great thing about standards…

July 4, 2014 |

Standardising is so inherently appealing that most people happily accept it as a good thing, until the time comes to make it work. Are you to be like the company with 800 desktop builds for each 1,000 staff? What are … Read More

IT Applications Services: the challenges today (Part 2)

April 29, 2014 |

Earlier this month I posted some thoughts arising from a roundtable debate involving various members of the advisory community looking at the IT Applications Services space. This article having prompted some good responses from readers, I thought I would follow … Read More

Harnessing the IT Revolution

April 15, 2014 |

Digital, cloud, big data and analytics, “consumerisation” and other innovative information technologies are catalysts for the transformation of all kinds of organisations. How well those organisations harness these technologies is now determining who wins and who loses.

IT is now … Read More

How do you introduce transformation into BPO?

April 10, 2014 |

In the last issue of Outsource, Rachael Stormonth – Senior VP, Research at NelsonHall – addressed the question, “What does innovation mean in BPO?” That article defined transformation programs as “programs where the desired destination is known and mapped out, … Read More

Building Stronger Connections: Optimal Stakeholder Engagement

March 25, 2014 | 1

Most companies have organisations that manage external relationships with key suppliers and service providers. These teams – be they part of a Vendor Management Organisation (VMO), procurement department, a governance or “stay back” team, or some other similar structure – … Read More

HR payroll: what are today’s challenges?

January 7, 2014 |

Today’s challenges for payroll follow a common theme across all support functions. It is expected to be more cost-effective while delivering better quality – essentially, it needs to do more for less. An additional complication is that payroll must meet … Read More

What does innovation mean in BPO?

January 3, 2014 |

Innovation, in particular its application in outsourcing and the delivery of IT services, is one of those buzz words that you hear being bandied about with increasing frequency. The “I word” has progressed in recent years from being commonly included … Read More

Is Infrastructure Necessary?

January 2, 2014 |

In November 2013, Outsource co-hosted a breakfast roundtable with IBM, addressing the question “Is Infrastructure Necessary?” This intentionally provocative title proved to be the inspiration for a very wide-ranging discussion; the attendees – comprising senior IT professionals from a broad … Read More

E-Invoicing: Where Now and What Next?

October 9, 2013 | 1

Electronic, or paperless invoicing, is a rapidly evolving technology that is in various stages of adoption around the world. Denmark decreed in 2005 that all government suppliers must submit invoices electronically and Finland issued the same ultimatum in 2009 (a … Read More

Show Us The Money

October 7, 2013 |

An explosion in payment options, functionality and complexity is underway. What does this mean for business and outsourcers, all of whom need to optimise revenue, increase cross-sales while building the trust of the public?

This article is written from my … Read More