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Outsource magazine: thought-leadership and outsourcing strategy | August 17, 2017

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The 2017 Sustainable Procurement Barometer

July 6, 2017 |

 

Key changes are happening in supplier Corporate Social Responsibility (CSR) risk programs  — both in scaling up of supplier assessment/monitoring programs, and which CSR issues are getting focus.  Since the first study carried out over 10 years ago, … Read More

Software as a Service as a Catalyst for Application Rationalization

June 30, 2017 |

Today many organizations still struggle to simplify their application landscape. CIOs leverage Software as a Service (SaaS) as a catalyst for application rationalization. First, SaaS functionality is well documented. There is no decision-making ambiguity regarding the match of SaaS functionality … Read More

Does outsourcing the management of your contingent workforce still make sense?

May 15, 2017 |

With all of the advances in vendor management technology (VMS), some companies are evaluating the idea of managing their cadre of non-employees internally. Much of the value brought to bear by a managed service provider (MSP) is typically in the … Read More

The 2017 CPO agenda: keeping pace with and enabling digital transformation

May 12, 2017 | 1

According to The Hackett Group’s 2017 Key Issues Study, 84% of procurement organisations believe that digital transformation will fundamentally change the way their services are delivered over the next three to five years. Yet only 25% say that procurement has … Read More

Why multiplying compliance risks demand a calculated strategy

May 10, 2017 |

In the past, compliance risk was a top-of-mind issue among select industries: regulators appeared to have banking and financial services, along with energy and extractives, under a constant microscope. But as supply chains expanded across oceans and continents, and countries … Read More

Download your FREE contingent workforce management (CWM) report!

May 8, 2017 | 1

Readers of last week’s Outsource Monthly email were treated to a unique gift when they opened their mail: a free copy of a report produced by Sourcing Industry Group (SIG) with the support of Jay Lash entitled ‘A Business Case … Read More

Brexit splits UK businesses over data law

May 4, 2017 |

As Brexit slowly begins to become a reality, there are worrying signs that British businesses are cancelling vital data protection reforms – in the mistaken hope that rules will change once the UK has left Europe.

The UK vote to … Read More

Come see us again: why customer service matters in healthcare

May 2, 2017 |

The notion of healthcare quality being measured only based on the level of medical care given to patients is on its way to a complete disappearance. From our position in the healthcare contact centre space, we have been witnessing more … Read More

Seven is a lucky number, but procurement success takes more than luck

January 6, 2017 |

It’s clear that procurement has evolved over the past several years. And it continues to evolve. Digitisation has helped take it from what was viewed as a back office function to a key differentiator and value driver. But why have … Read More

How to minimise massive turnover of IT professionals

December 13, 2016 | 1

The IT and tech sectors have long suffered from an epidemic of high turnover rates, shared by businesses that are great at acquiring, but terrible at retaining, these professionals. Prior research has found that factors such as low job satisfaction, … Read More

Reliance upon ERP systems alone could be damaging your growth ambitions

November 4, 2016 |

The world is growing increasingly complex. As such, agile capabilities and the ability to quickly adapt to changes in global environments are becoming more and more important. Events like the rise of extremist terror organisations and the dissemination of technology … Read More

Procurement excellence redefined

October 3, 2016 |

Procurement today is a different game. Once viewed as a back-office task, it has emerged as a key differentiator and driver of business value. And to execute it well requires totally new ways of thinking and acting.

Best-in-class organisations understand … Read More

Are underdeveloped business practices holding back your growth?

October 3, 2016 | 1

For outsourcers, a commitment to best practice processes is absolutely vital for success. They not only ensure that your business is offering best-of-breed services, but they also go a long way in reducing overall business costs and working capital by … Read More

UK ITDMs demand government action on STEM in Brexit wake

September 30, 2016 |

New survey from IP EXPO Europe shows 70% of ITDMs believe UK government should do more to attract young people to technology professions…

LONDON – 27 September 2016 – New research commissioned by IP EXPO Europe, Europe’s number-one enterprise … Read More

Advisor Roundtable: A Dizzying Pace of Change (Part 2)

September 12, 2016 | 1

To read the first part of this article, click here.

Manish Khandelwal, PA Consulting Group: Organisations of yesterday needed to ensure that they deliver the best product at the best possible price point. While customer experience mattered, organisations could get … Read More

Relationship marketing: is the (out)sourcing of innovation a buyer’s dream challenge?

September 8, 2016 |

I recently posted on LinkedIn an article relating to the outsourcing of innovation, how large corporates were joining up with entrepreneurs and startups in the fashion, cosmetics and lifestyle sectors to form a ‘supply chain of innovation’; and what opportunities … Read More