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Outsource magazine: thought-leadership and outsourcing strategy | September 24, 2017

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Of exit and Brexit

May 16, 2017 |

Outsourcing agreements come to an end, just as do some political treaties. What can those steering the perils of partition learn from each other?

There are few experiences as visceral as the turmoil of politics. As a British citizen, I … Read More

Want to fire your outsourcer? Think twice

September 4, 2015 |

If you’re a CIO managing an unsatisfactory outsourcing relationship, chances are you are frustrated on a consistent basis. At times, you might be tempted to conclude that another provider – or your in-house team – could certainly do a better … Read More

Don’t let the impending expiration of a BPO contract sneak up on you

November 20, 2014 | 1

BPO customers often miss out on a key opportunity for significant outsourcing relationship enhancement, cost savings, and quality improvement – well before the contract expiration. By the time most companies begin to think about evaluating their expiring BPO contracts, it’s … Read More

“I Accept”: risks and challenges in cloud contracts

September 2, 2014 |

Many cloud computing contracts are standard form contracts with pre-decided terms that you can either accept wholly or reject, but cannot modify. All you get to do is choose “I Accept”. These agreements are therefore also known as “click and … Read More

Preventing costly outsourcing disputes

August 1, 2014 |

Outsourcing disputes have their root in the inherent tension between the need for customers to improve efficiency and cut costs to do more with the lower budgets available, and the need for providers to balance the profitability of the deal … Read More

Exiting a contract: the grey area

April 2, 2014 |

For something that causes so much pain, exiting an outsourcing contract receives surprisingly little attention during a negotiation. Termination, step in rights, damages and other more colourful legalese receive all the glamorous scrutiny leaving the exit itself somewhat neglected.

Furthermore, … Read More

Parting is such sweet sorrow: managing service exit

March 4, 2014 |

Juliet’s farewell to Romeo was full of remorseful kisses. For some approaching the end of a sourcing agreement, the move cannot come too soon. How can you minimise the pain of partition? Most attention is paid to transition in. Here … Read More

Outsourcing in a Troubled Economic Environment

January 3, 2014 |

At the beginning of December, Outsource hosted a webinar featuring Mark Lewis – Partner and Head of Outsourcing Practice at Berwin Leighton Paisner – speaking on a number of possible challenges arising as a result of economic difficulties impacting upon … Read More

Governance: practical steps to making it work

May 13, 2013 |

Profit warnings are nothing new to the outsourcing industry. Looking at the end of Q1 2013, FTSE support services and FTSE software and computer services companies are again the sectors reporting the highest number of profit warnings. With the sourcing … Read More

Keys to Driving Supply Chain Outsourcing Success

April 9, 2013 |

This article originally appeared in Outsourcemagazine Issue #31 Spring 2013.

Companies have outsourced supply chain operations for decades to glean more efficient labour-based processes and improved asset leverage/utilisation while simultaneously focussing their internal operations on core competencies. As the need for … Read More

The Legal View: Termination for Convenience

October 4, 2012 | 1

This article originally appeared in Outsource Magazine Issue #29 Autumn 2012

Termination is often the last thing on the parties’ minds at the outset of a new project or business relationship. Motivated by a need and excitement to just get … Read More

The Legal View: Breaking Up

April 5, 2012 |

This article originally appeared in Outsource Magazine Issue #27 Spring 2012

The recent High Court judgment in AstraZeneca (AZ) v IBM (22/11/11), in which the Court was required to interpret the exit provisions in an IT outsourcing contract, serves as … Read More

Separating retail and investment banking: the impact on outsourcing arrangements

July 14, 2011 |

At the time of writing, George Osborne has announced – in brief – plans that will force banks to separate their retail banking operations from their investment banking operations, so that, in the event of another financial crisis, the retail … Read More

Making a crisis into an opportunity

June 27, 2011 |

It can be tough to terminate an outsourcing contract, and many deals limp along producing little value. Yet with positive engagement deals can frequently be turned around.

Often a deal will lurch towards crisis from the offset. The business plan … Read More