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Outsource magazine: thought-leadership and outsourcing strategy | September 23, 2017

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The Sauce

Outsourcing: myths, facts and statistics

September 16, 2013 | 17

Work is no longer bounded by co-worker proximity or time zone. It also involves a much broader set of ‘workers’ – not just employees, suppliers and partners, but customers, freelancers and an increasingly capable network of smart devices and interconnected … Read More

Loss of Australian competitiveness irreversible

August 30, 2012 |

Former Australian Treasury Secretary Ken Henry has cautioned Australian businesses that the resources boom fuelled by Asian demand has transformed the structure of the Australian economy so deeply that the lack of competitiveness suffered by foreign exchange and trade-exposed industries … Read More

Can little Sri Lanka compete on the global BPO stage?

July 24, 2012 |

I recently visited Sri Lanka, three years on from the end of a separatist civil war, and the country is mending itself and gearing up to get a piece of the BPO pie. Sitting in the shadow of the monster … Read More

Australian dollar gives boost to virtual malls

November 18, 2010 |

The current value of the Australian dollar is panicking Australian retailers.

Shoppers are leveraging off the strength of the Australian dollar and availing themselves of tax-free bargains on overseas websites. All of the usual Christmas items, i.e. fashion, clothes, electronics, … Read More

Australia needs to really engage with Asia

November 10, 2010 |

Australian former World Bank President James Wolfensohn returned to Sydney last week with a key message for his fellow Australians.

The message is that Australia should be prepared for a radical global transformation, in which China, India and the rest … Read More

Australia – the really lucky country

September 23, 2010 |

I have been making a lot of calls lately only to get a voice message that says, “Sorry that I am not here to take your call, as I am in (insert Asian city).” In today’s economic environment, ever-decreasing profit … Read More

Australian BPO body formed

November 30, 1999 |

An industry association for the BPO sector in Australia, aptly monikered the Business Process Outsourcing Association of Australia (BPOAA), was formed last week at a meeting of industry representatives in Sydney, with the intention of promoting the BPO space in … Read More