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Outsource magazine: thought-leadership and outsourcing strategy | July 25, 2017

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Towers Watson

The secrets of high-performing call centre teams (Part 2)

August 5, 2015 | 1

To read the first part of this article, click here.

2) Learning-Style Coaching

Coaching members of staff can easily solve these problems. Learning-style coaching is an amazing way to tap into a person’s full potential. Your learning styles have more … Read More

Leading the transformation in global outsourcing: building the right executive team

December 9, 2011 |

Ten years ago, outsourcing was seen as a back-room business, its entire value proposition built on differences in the cost of talent between developed and emerging countries (primarily India).

Today, however, the major Indian outsourcing companies have built strong client … Read More