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Outsource magazine: thought-leadership and outsourcing strategy | August 22, 2017

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Will the UK save £1.6bn on procurement after Brexit?

May 5, 2017 |

In its campaign against the UK’s continued membership of the European Union, ‘Vote Leave’ claimed that EU procurement rules, which govern the purchase of goods and services by public sector bodies, cost UK taxpayers £1.6bn a year. It also claimed … Read More

The future of outsourcing is clear: trust me

March 27, 2017 |

Trust is at the root of all successful outsourcing partnerships. Without trust between all parties, commercial relationships can break down. And as I’m sure you know it’s far more expensive to get new business in the door or find new … Read More

What your suppliers aren’t telling you (and why you should worry)

February 27, 2017 |

In a multi-partner service delivery model, transparency and visibility are essential to an effective security and supplier risk management (SRM) strategy. Yet a wide range of evidence suggests that this transparency is sorely lacking in many cases.

According to a … Read More

Three steps to help IT leaders make better business decisions

August 22, 2016 |

Faced with a seemingly endless cycle of disruptive technology and increasingly inflexible budgets, IT executives have their work cut out when it comes to making decisions about how to improve operations and meet demanding business needs without driving costs up. … Read More

Walk a mile in your BPO provider’s shoes

August 5, 2016 |

Organisations that enter business process outsourcing (BPO) transactions inevitably experience challenges with BPO providers – often resulting from unmet expectations, difficult transitions and erratic steady state delivery. While it is reasonable to expect the value promised by a provider to … Read More

Introducing ‘Sourcing Architecture’: next-generation sourcing and procurement transformation

August 5, 2016 |

Sourcing and procurement (S&P) leaders continue to reference efficiency, effectiveness and continuous improvement of operations as a high priority. Most will admit that continuous optimisation is not a destination, rather a journey that has become increasingly complex. Today, an agile … Read More

Building a BRIDGE to better insight into non-profits

July 20, 2016 |

Though millions of non-profit entities exist worldwide, their activity, social impact, financial performance and effectiveness remain relatively mysterious, at least in aggregate. In order to increase their transparency, four leading non-profit organisations partnered with my company, a Polish software development … Read More

The strongest relationships are borne through baptisms of fire

October 2, 2015 |

In recent months the outsourcing industry has boomed. The value of outsourcing contracts grew by 150% in the three-month period to end June 2015, with Europe seeing a surge in the number of contracts awarded. This sudden increase in contracts … Read More

Why do we so dislike outsourcing suppliers?

May 13, 2015 | 2

Outsourcing is a long-established business tool.  However, customers rarely sing suppliers’ praises.  Many relationships are difficult and customers often complain, but usually don’t raise concerns directly until it is too late.

The key question is why does this happen and … Read More

Recruitment process outsourcing: challenges and opportunities (Part 2)

February 16, 2015 |

To read the first part of this article, click here.

The issue of a provider’s ability to deliver (or not) on a global level was one which elicited a good deal of comment from the attendees – but one perspective … Read More

High Stakes: Getting IT Governance Right…

January 2, 2014 |

From microbusinesses to multinational corporations, every organisation will employ an outsourcing strategy at some point. Chances are that this strategy was met with a degree of resistance from at least one of the stakeholder groups. Having stakeholder buy-in, and eventual … Read More

Trumping Price-Only with Best Value

January 2, 2014 | 3

It is likely that no other subject gets as much attention when two companies are entering, or extending, their outsourcing business relationship as the effort to come up with a fair pricing structure. Money is money after all, and money … Read More

New branding tactics for outsourcing companies to differentiate and accelerate growth

April 11, 2013 | 4

Significant changes in the outsourcing industry in the past few years mean that outsourcing companies must re-evaluate their branding if they want to succeed in the new environment. These changes are the result of many converging dynamics. Understanding the nature … Read More

The Professionals: Qasim Ali, Carphone Warehouse

August 1, 2012 |

Our latest learnings from The Professionals come from Qasim Ali, Head of Infrastructure Services at Carphone Warehouse…

Outsource: What are the three most important attributes you seek in a potential partner – and what one single factor is most likely … Read More

A Long Way Still To Go

July 2, 2012 |

This article originally appeared in Outsource Magazine Issue #28 Summer 2012

Today’s CFO operates in a challenging and complex environment. With continuing uncertainty on the horizon of the global economy, more than ever before the CFO is in the spotlight … Read More

Dog food and steaks: how authenticity helps validate technology solutions

June 22, 2011 |

Recently I was heavily involved with organising an online event called IBF 24. This was all about intranets. Lots and lots of intranets – in fact 24 hours of continual programming. We featured an avalanche of live intranet and workplace … Read More