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Outsource magazine: thought-leadership and outsourcing strategy | May 29, 2017

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Trust

Paul J. Zak: doing the math on trust

March 27, 2017 | 1

Paul J. Zak is answering age-old questions about the evolutionary and scientific – actually neuroscientific – basis for identifying and establishing trust. For example, why do people trust each other in the first place? Is there a natural inclination to … Read More

The future of outsourcing is clear: trust me

March 27, 2017 |

Trust is at the root of all successful outsourcing partnerships. Without trust between all parties, commercial relationships can break down. And as I’m sure you know it’s far more expensive to get new business in the door or find new … Read More

Unlocking the value of Accountable Care Organizations by choosing the right contractual approach

February 27, 2017 |

“There has got to be a better way!” That’s the common lament from all aspects of the healthcare industry from providers, payers, and patients alike when talking about the relationship between those three parties. It not unusual to hear complaints … Read More

The silver bullet: trust in negotiations

January 18, 2017 |

Most businesses like to blame failed or protracted negotiations on an inability to reach agreement on the financials, contract terms, legal issues or some other business measure – but after 30 + years of contract negotiations experience, I’ve rarely seen … Read More

TOP TEN: Outsourcing Acronyms

September 5, 2016 |

Many, many moons ago we put out a call for outsourcing acronyms, humorous or otherwise, for a future Top Ten feature – and then, as submissions completely failed to flood in, we pretty much forgot about it and moved on. Until … Read More

Go digital to build customer trust

August 19, 2016 |

Consumers are becoming both more loyal and trusting of their banks and insurers according to a survey of 3,000 consumers in Germany, Spain and the UK. The research, titled Youbiquity Finance 3, is the latest in the BT- and Avaya-supported … Read More

Opportunism: the other side of trust (Part 2)

August 8, 2016 | 2

To read Part 1 of this article, click here.

Social Norms To Do Business By

Reciprocity obligates businesspeople to make fair and balanced exchanges. If one company accepts a business risk, the other must be prepared to do the same. … Read More

Opportunism: the other side of trust (Part 1)

August 1, 2016 | 1

We often hear stories of business relationships that appeared strong suddenly turning sour. These relationships may even have existed for some time. So what is going on? It is likely acts of opportunism.

Here’s an example. A client of mine … Read More

Ideas to energise your outsourced workplace

April 25, 2016 |

An energised workforce is your most important sustainable competitive advantage.

Workplace America 2016, TalentKeepers’ 12th annual report, illustrates key employee engagement and retention trends affecting organisations. For the third consecutive year, over 80% of all employers report that employee engagement … Read More

David Faulkner: the value of a cooperative strategy

March 17, 2016 | 1

University of London Professor David Faulkner has written extensively about the need for cooperative, rather than purely competitive, strategic business relationships and alliances. Since the early 1990s Faulkner has studied the “essence” of competitive strategy, and the challenges involved in integrating … Read More

Trust, betrayal and business relationships

November 20, 2015 |

Outsource agreements are characterised by long durations and high switching costs. Some fail; some drive innovation and soar; most get by. What is the role of trust in such a service and what can you do to obtain the best … Read More

Outsourcing: going beyond technical expertise

June 15, 2015 |

Companies outsource back-office business processes mainly to boost efficiency and reduce costs. Payroll, HR and accounting processes – the most common to be outsourced – are heavily transactional, and many companies determine that external specialists can execute these far more … Read More

oNexus Founder Interview: Valeriy Kutsyy, Miratech

June 1, 2015 |

Valeriy Kutsyy is the CEO of IT outsourcing provider Miratech. As part of our oNexus Founders series of interviews, we got together with Valeriy to get a history and overview of his organisation, some thoughts on future growth opportunities and … Read More

John W. Henke Jr. and Chun Zhang: Increasing Supplier Trust and Innovation

February 24, 2015 | 1

The tricky question that most if not all companies face on a constant basis is how to get their suppliers fully engaged and committed to – and even be instrumental in driving – innovation.

While the importance of innovation is … Read More

Six mantras for choosing the right offshore business research partner

November 11, 2014 |

There are a large number of companies offering business research services across offshore destinations like India (which is the most favoured one), Malaysia, Philippines and several others. How can you ensure that you select the right offshore research partner?

Do … Read More

Are You The Scorpion Or The Frog?

November 4, 2014 |

Less than 60 days before the expiration of an existing outsourcing contract, the outsourcing company’s CFO made a new demand in contract renewal talks. He said that the provider must “guarantee savings” of a certain amount or he will put … Read More