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Outsource magazine: thought-leadership and outsourcing strategy | September 20, 2017

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Vendor Management

How to Ramp Up Your Sourcing Strategy With the Right Provider

July 7, 2017 |

More and more companies are using strategic sourcing platforms as a fulcrum for digital transformation within the department (and the enterprise as a whole, but that’s another story for another day). How? By working with the right partner, sourcing can … Read More

Does outsourcing the management of your contingent workforce still make sense?

May 15, 2017 |

With all of the advances in vendor management technology (VMS), some companies are evaluating the idea of managing their cadre of non-employees internally. Much of the value brought to bear by a managed service provider (MSP) is typically in the … Read More

What is wrong with outsourcing and how can you correct it?

December 7, 2016 |

In this day and age, there is no organisation that does not require outsourcing governance as a part of its operations. It could be critical or a support function, but outsource they all do.

What is intended to be a … Read More

Embrace ambiguity: building a case for business value

June 28, 2016 |

Sourcing executives today are all about innovation and adding business value: buying smarter to drive business benefits such as increased customer satisfaction, reduced error rates and insights into product design. In other words, procurement operational strategy aspires to demonstrate alignment … Read More

The Nuance of Language and Effective Vendor Management

April 3, 2016 |



“You keep using that word. I do not think it means what you think it means.”

That’s what the swashbuckling character Inigo Montoya says in the 1987 cult movie The Princess Bride, in response to the villainous … Read More

Sourcing Vendor Management and Governance: House in Order? Or House of Cards?

March 24, 2016 |


Mature enterprises today recognize the importance of Vendor Management and Governance (VMG) to an effective sourcing strategy. In complex environments with multiple providers, VMG is essential to overseeing the contractual, financial and operational obligations of each vendor in … Read More

A marriage made in Heaven or a one-night stand? (Part 2)

April 16, 2014 |

To read the first part of this article, click here.

Every supplier has a core set of services and situations in which it thrives. It can push a certain way outside this and still succeed. Push it too far, and … Read More

A marriage made in Heaven or a one-night stand? (Part 1)

April 14, 2014 |

The Office of National Statistics [1] tells us that 40 per cent of marriages are expected to end in divorce by the 20th wedding anniversary, of which six per cent are due to the death of a spouse. Sixteen per … Read More

Firms can still protect themselves from vendor meltdown in Ukraine

March 17, 2014 |

The world has been watching the volatile situation in Ukraine unfold. While everyone hopes for a peaceful resolution for the people there, many companies also have business concerns — like whether any Ukraine-based vendors will be affected. For companies with … Read More

Parting is such sweet sorrow: managing service exit

March 4, 2014 |

Juliet’s farewell to Romeo was full of remorseful kisses. For some approaching the end of a sourcing agreement, the move cannot come too soon. How can you minimise the pain of partition? Most attention is paid to transition in. Here … Read More

The Deal Doctor: A SIAMese Strategy?

January 2, 2014 |

“What is SIAM and is it relevant for my ITO strategy?”

SIAM stands for ‘Service Integration and Management’, and basically it refers to the emerging practice of hiring a third party to make your many service providers play nicely together.

Read More

Global Business Services: a Game-Changer for Finance

October 9, 2013 |

Who would want to be a CFO in today’s competitive and challenging environment? On the one hand, they continue to be tasked with their traditional stewardship responsibilities to the organisation; control of the organisation remains paramount, as is running an … Read More

Roundtable: The Future of RPO

September 26, 2013 |

Earlier this year, Outsource got together with professionals from across the RPO space to film a unique video roundtable on ‘The Future of RPO’, in association with Kenexa and Futurestep. We thought it was time to present some of the … Read More

What defines a successful managed service? (Part 1)

June 4, 2013 |

It was interesting to hear several buyers at the recent (May 2013) SIG Global Sourcing Summit wanting to sign more and more managed services contracts. The trend was clearly evident and seems to be maturing gradually and catching pace in … Read More

Keys to Driving Supply Chain Outsourcing Success

April 9, 2013 |

This article originally appeared in Outsourcemagazine Issue #31 Spring 2013.

Companies have outsourced supply chain operations for decades to glean more efficient labour-based processes and improved asset leverage/utilisation while simultaneously focussing their internal operations on core competencies. As the need for … Read More

Vendor Strategies for Improving Profitability

January 24, 2013 |

This column was written by Rachael Stormonth, Senior VP, NelsonHall, and was first published in Outsource magazine Issue #30 Winter 2012.

One of the key aspects of NelsonHall’s research into BPO and IT outsourcing markets is its continuous and comprehensive … Read More