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Outsource magazine: thought-leadership and outsourcing strategy | June 25, 2017

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Workforce Management

Download your FREE contingent workforce management (CWM) report!

May 8, 2017 | 1

Readers of last week’s Outsource Monthly email were treated to a unique gift when they opened their mail: a free copy of a report produced by Sourcing Industry Group (SIG) with the support of Jay Lash entitled ‘A Business Case … Read More

Man and machine: the future awaits

April 5, 2017 | 2

Statistics are a lot of fun, and contentious too. Yet they permit us to remain fairly grounded. Let’s start with the obvious. From self-driving vehicles and semi-autonomous robots to intelligent algorithms and predictive analytical tools, machines are increasingly capable of … Read More

Q&A: Raleen Gagnon, ManpowerGroup Solutions

January 19, 2017 |

Raleen Gagnon is Director of Global Market Intelligence at ManpowerGroup Solutions, overseeing research and analysis related to global workforce trends, competitive workforce strategy, labour regulations, cost of labour, and hiring practice. Outsource got together with Raleen at last October’s SIG … Read More

Q&A: John Sculley

October 20, 2016 |

John Sculley is the former CEO of both Apple and Pepsi-Cola, and the current Chairman of PeopleTicker; he’s also a member of the Sourcing Industry Group (SIG) Advisory Board. Outsource was lucky enough to catch up with John at the … Read More

Writing Competition: 3rd Place

August 16, 2016 | 4

What will be the most important drivers of change in the global sourcing arena over the next decade, and why?

Evolution is natural. Change is inevitable. As a professional, if you are not keeping up on trends in your industry, … Read More

Partners or pawns? (Part 2)

July 25, 2016 | 2

(To read the first part of this article, click here.)

Almost a week had passed since my meeting with Jeanette and her team, and I was still reeling from the conversation. It was just so hard to comprehend how a … Read More

Partners or pawns? (Part 1)

July 13, 2016 | 2

“We are nothing more than a bunch of pawns on this outsourcing checker board,” Jeanette said.

“I think you mean ‘chessboard’,” I said smiling at her.

“You know damn well what I mean, Dean. Hey, that rhymes,” Jeanette said, returning … Read More

Q&A: Joe Musacchio, PeopleTicker

July 1, 2016 |

Joe Musacchio is the CEO of PeopleTicker, a fast-growing company providing rating and benchmarking services covering the contingent labour space. Outsource met Joe at the SIG Spring Summit in Orlando, Florida, where his company’s chairman John Sculley gave the Wednesday … Read More

Ideas to energise your outsourced workplace

April 25, 2016 |

An energised workforce is your most important sustainable competitive advantage.

Workplace America 2016, TalentKeepers’ 12th annual report, illustrates key employee engagement and retention trends affecting organisations. For the third consecutive year, over 80% of all employers report that employee engagement … Read More

An industry in transition: why industrial companies need new talent for future success

April 1, 2016 |

With subsectors as diversified as aerospace and defense, chemicals manufacturing and construction materials, the industrial segment of the economy doesn’t look and behave as a single sector. It is, however, in a state of transition across the board and industrial … Read More

The Facebook factor

August 21, 2015 |

There seems to be a growing trend amongst WFM technologies to play up the divisions and mistrust between management and staff. There are advertising themes based on: “Do you know how your staff really spend their day?” and examples of … Read More

It’s not in your budget… seriously…

January 27, 2015 |

The minute hand on the clock in our board room clicked slower and slower as our vice president of Human Resources, Billie, went through her diatribe promoting how effective and efficient her department was operating.  Closing out she said, “I … Read More

TOP TEN: Game-Changing Kit

April 28, 2014 | 1

Technology lies at the heart of outsourcing and shared services. But there’s a long way still to go before it’s solved all the problems afflicting those at the front line. For the latest in our Top Ten series we lifted … Read More

Managing outsourcing: it’s about people not contracts

February 26, 2014 | 5

One of the biggest barriers to establishing a successful outsourcing relationship is the quality of management on both sides, but particularly on the part of the outsourcer.

Managing and controlling a relationship that extends outside of your own organisation brings … Read More

Three ideas to change the face of BPO

February 6, 2014 | 1

A lot has been covered about the future of BPO (especially in the 32nd issue of Outsource, with over 40 opinion leaders sharing their respective views on how BPO companies should adapt to upcoming trends).

As an expat doing BPO … Read More

You, Robot?

January 6, 2014 |

Our series looking at ‘Post-Human BPO’ and the robotic revolution begins with an exploration of the impact automation technology is having – and will have – on end-user organisations and the outsourcing provider community: professionals, transform!

The past couple of … Read More