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Outsource magazine: thought-leadership and outsourcing strategy | September 23, 2017

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Why it’s time to lift the “paper weight” from your business

July 21, 2016 |

It’s 2016 and we have digital technology at our fingertips, yet few bank accounts can be opened without printing and signing a paper form. A student can’t get their exam results until an examiner manually crosses and marks their paper. … Read More

Is there really such a thing as a bad deal?

July 1, 2016 |

I can recall being on vacation in Hong Kong with my wife as we were walking through the famous shopping district in Mongkok. Here you can buy Class A imitation goods of leading brands at far lower prices than the … Read More

How outsourcing is enabling the digital enterprise

March 23, 2016 | 2

We know that digital processes create leaner, more agile operations, not to mention financial and time savings. So why are so many businesses still unable to part with the millions of pieces of paper which are printed across the globe … Read More

Do it like Apple: differentiate or die!

February 10, 2014 | 1

Apple is widely considered the company of innovation and creativity par excellence. However, Apple was not the first company to champion innovation in the computer industry; several companies had been designing computer systems and software for several years before Apple. … Read More

What does innovation mean in BPO?

January 3, 2014 |

Innovation, in particular its application in outsourcing and the delivery of IT services, is one of those buzz words that you hear being bandied about with increasing frequency. The “I word” has progressed in recent years from being commonly included … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 | 2

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More

From East to West

April 11, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Indian-oriented service providers are looking with great interest at Continental Europe – and this interest extends to acquiring to grow their presence in the region. This was one of the … Read More

Vendor Strategies for Improving Profitability

January 24, 2013 |

This column was written by Rachael Stormonth, Senior VP, NelsonHall, and was first published in Outsource magazine Issue #30 Winter 2012.

One of the key aspects of NelsonHall’s research into BPO and IT outsourcing markets is its continuous and comprehensive … Read More

The future of work

November 23, 2011 |

Outsourcing is a journey that most companies take, even if they have only outsourced their recruitment. As we more forward the desire to outsource more and more non-core business processes is starting to accelerate and this has major implications for … Read More

Right under your nose: the hidden cost of enterprise printing

November 11, 2011 |

Business competitiveness and the rate of technological change show no sign of slowing down. These factors create major challenges for CIOs all over the world, who continue the search for ways to cut overall costs and reallocate budget and resources … Read More

How Measurement Systems Analysis Can Improve Service Quality In Digital Mailrooms

April 15, 2011 |

A digital mailroom is a service where incoming mail is digitised and processed electronically. In a nutshell: usually the incoming documents are scanned, automatically categorised and then specific information is extracted from the documents based on the categories. With all … Read More

Paperless Money

April 6, 2011 |

This article originally appeared in Outsource Magazine Issue #23 Spring 2011

One of the most prominent areas of growth in the global outsourcing space in recent years has been the set of activities which collectively can be considered as “document … Read More

Arbitrage Now

March 31, 2011 |

This article originally appeared in Outsource Magazine Issue #23 Spring 2011

Labour arbitrage has been one of the key drivers of the global outsourcing boom. But for how much longer? And which organisations are best placed to make the very … Read More

Post-Recession F&A BPO

March 29, 2011 |

This article originally appeared in Outsource Magazine Issue #23 Spring 2011

A rebounding market, but is it taking a new direction? HfS founder and CEO Phil Fersht reports…

Recent HfS Research of 209 organisations (Figure 1) indicates that F&A processes … Read More

Documentary Evidence

November 30, 1999 |

While the paperless office remains an elusive holy grail for most organisations, there are some sectors that are more document driven than others – such as finance, insurance, healthcare and manufacturing vertical industry markets.

According to a recent multi-disciplinary study … Read More