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Business Process Outsourcing (BPO)

Life Lessons: Rick Sturge

Posted: 04/11/2017 - 03:51

Rick Sturge is EVP Business Development at Firstsource Solutions, with over two decades' experience in outsourcing and business transformation. We turned to Rick for the latest in our Life Lessons series - and received lessons aplenty...


What has been the single most significant development to impact your profession or area of business during your career, and why?

The future of outsourcing is clear: trust me

Posted: 03/28/2017 - 06:11

Trust is at the root of all successful outsourcing partnerships. Without trust between all parties, commercial relationships can break down. And as I’m sure you know it’s far more expensive to get new business in the door or find new partners to work with; than it is to keep the status quo.

So how can outsourcers build and maintain trust? I may be biased but I firmly believe that the availability of technology that provides round the clock oversight is the answer.

Humans and machines will collaborate for better customer interactions

Posted: 03/08/2017 - 04:39

In today’s business climate, it is innovation levels coupled with speed to market that will determine a company’s success. This was one of the reasons why, in 2016, we saw more interest in trends around optimising business processes – from automation to the as-a-service ecosystem. Businesses are looking to make the most not just of their employed staff, but also of their technology and the pure raw data that they hold.

The future of outsourcing: through 2017 and beyond

Posted: 02/07/2017 - 10:00

This year will see the BPO industry transform itself in a multitude of ways, meaning that businesses must adapt or face the prospect of falling behind their competitors. With a month of 2017 already behind us, what can we expect to come to the sector over the course of the rest of the year – and beyond - in terms of new services and advances in the technology at the heart of the industry?

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