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Business Process Outsourcing (BPO)

Q&A: Nipun Sehgal, Enlighta

Posted: 08/05/2016 - 19:56

Outsource: Nipun, welcome to Outsource. As is customary with our Q&As, let’s begin with some scene-setting: could you please tell our audience a bit about Enlighta and your own role within the organisation?

Nipun Sehgal: Enlighta is a leading provider of supplier performance, risk and compliance, and relationship management solutions enabling enterprises to derive more business value from global and local supplier relationships.

Walk a mile in your BPO provider's shoes

Posted: 08/05/2016 - 19:54

Organisations that enter business process outsourcing (BPO) transactions inevitably experience challenges with BPO providers – often resulting from unmet expectations, difficult transitions and erratic steady state delivery. While it is reasonable to expect the value promised by a provider to be delivered quickly and consistently, walking a mile in a BPO provider’s shoes can help buyers understand the typical challenges BPO providers face when taking over execution of business processes from their clients.

Sunshine, happiness and webinars

Posted: 07/21/2016 - 09:55

The summer sun blazed down upon London today, a raging nuclear inferno of staggering power – yet it was as a mere birthday-cake candle when set alongside the brilliance of the panellists on this afternoon’s Outsource Talks… Yes, today saw the fifth episode of our webinar talkshow, and if my introduction might be considered just a fractionhyperbolic we were nevertheless treated to a feast of outsourcing opinion and insight, wit and wisdom – and a few chuckles – which made for a fantastic hour’s listening and, overall, a very worthy addition

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