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Robotic Service Orchestration (RSO)

Ecosystems, ROI and the Hot Air Balloon Myth

Posted: 04/19/2018 - 02:35

Whether you crossed the automation chasm early, or are just starting your journey into digital service delivery, you’re not alone if you’ve got questions surrounding technical ecosystem choices. Generating ROI—and how exactly to go about proving the value of numerous small automation projects versus one giant re-platforming initiative—is a common challenge. 

Open vs. Closed Ecosystems 

Will RSO Change the World in 2018?

Posted: 12/22/2017 - 04:55

In 2017, organisations started to get serious about automation. Research from the wider automation industry has revealed a lot about how businesses are developing and controlling their automation programmes. I was recently at the RPA (Robotic Process Automation) and AI (Artificial Intelligence) in BFSI (Banking, Financial Services and Insurance) show in London; here’s a snapshot of the top automation concerns amongst the event attendees I spoke to: 

I taught a robot to do my job (and other confessions of an RPA pioneer)

Posted: 04/02/2016 - 03:02

In 2009, I was a Director in the Project Management Office at Blue Cross/Blue Shield North Carolina, when we launched an initiative to build a Robotic Process Automation (RPA) application that mimicked the functions of human claims examiner. Overseeing a team of eight software engineers, analysts and testers, we developed a robotic engine and, over the next 18 months, systematically expanded the application’s capabilities.

Live Wires #3: What is RPA?

Posted: 03/03/2016 - 03:17

Three blogs in already and we have yet to tackle the elephant in the room: what precisely is robotic process automation (RPA)? Basically, RPA is a new type of software that acts as a virtual workforce. It is configured to replicate the activities previously carried out by human workers, delivered by ‘robots’ or ‘bots’ or ‘virtual engineers’. There are a number of emerging software providers that sell RPA platforms, such as Blue Prism, Automation Anywhere, UIPath, OpenSpan and others - including some of the large outsourcing companies.

Live Wires #2: RPA is eating the old outsourcing business model

Posted: 02/19/2016 - 20:56

In our quest for robotic process automation (RPA) enlightenment, we will come across a lot of speculation and hyperbole on the way. In such a young industry this is perhaps inevitable, but on this journey we will try to separate the wheat from the chaff and pick out real evidence as much as possible. Let’s start as we mean to go on: Last month I saw the most startling and fundamentally new demonstration I have yet encountered of how RPA is turning the old world of outsourcing upside down.

Live Wires #1: Why, Robot?

Posted: 02/06/2016 - 00:05

Automation is unquestionably the flavour of the month in business chatter today. Robotic process automation (RPA), and a storm of other smart automation approaches like Artificial Intelligence, are being pitched and perceived as the NEXT BIG THING, akin to the emergence of outsourcing some 30 years ago, and offshoring 15 years ago.

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