No business, large or small, successful or struggling, can expect to see organisational change on a large scale without creating – and embedding – a culture. Without a set of core values instilled into the workforce, the company is fractured and its employees are at odds. It’s up to HR to make sure that doesn’t happen.
The IT and tech sectors have long suffered from an epidemic of high turnover rates, shared by businesses that are great at acquiring, but terrible at retaining, these professionals. Prior research has found that factors such as low job satisfaction, poor organisational commitment and an abundance of alternative jobs on offer globally have contributed to an above-average rate of the movement of talent within these spheres.
Piotr Zygula is the President and CEO of JCommerce SA, a Polish IT outsourcing provider specialising in custom software development. He's also, now, the latest participant in our Life Lessons interview series: Q&As featuring set questions designed to showcase learnings from the careers of sourcing and outsourcing professionals from around the world and across the space. Everyone ready to learn? Then let's proceed...
Jack Welch once said, “Change before you have to.” In today’s rapidly innovating business world, change is, frankly, inevitable. Business needs change and skill sets have to keep up. But how do you know if you are making the right changes and developing the correct skills as roles and responsibilities evolve? And how do organisations transition from job-centred to people-centred as routine tasks shift to knowledge-based work?
Earlier today, I had the great pleasure of hosting the seventh episode of Outsource Talks, our webinar series – for those of you not yet familiar with this especially marvellous project - that brings the time-honoured talkshow model to the international sourcing, outsourcing and business transformation community.
Tony Strong is the CEO of UK-based multi-channel service provider Parseq. Way back when we launched our oNexus platform, Parseq were one of the founding oNexus partners and we were promised an interview with Tony - and now our paths have finally aligned.... Outsource caught up with him at last to hear his thoughts on his new role as CEO, the invaluable importance of organisational culture - and consolidation in the customer contact industry.
Another month, another great Outsource Talks webinar… This week it was my profound pleasure and privilege to welcome Vested’s Kate Vitasek, KPMG’s Don Ryan and ‘Art of Procurement’ host Phil Ideson to the Outsource Talks sofa, where the hour fairly flew by in a wonderful discussion of sourcing business models, GBS, challenges facing CPOs, “two-tier” procurement profession
“Take your time” isn’t a phrase field engineers expect to hear when a client requests a site visit. These customers are looking for a rapid resolution, which is why a high first-time fix rate is crucial to a business’s success. But simply fixing a problem quickly isn’t enough. Clients want a positive customer experience. They want to feel the field engineer is listening to their needs, and they want assurance that the field service organisation is capable of fully meeting those needs.