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Life Lessons: Rick Sturge

Posted: 04/11/2017 - 03:51

Rick Sturge is EVP Business Development at Firstsource Solutions, with over two decades' experience in outsourcing and business transformation. We turned to Rick for the latest in our Life Lessons series - and received lessons aplenty...


What has been the single most significant development to impact your profession or area of business during your career, and why?

Man and machine: the future awaits

Posted: 04/06/2017 - 03:05

Statistics are a lot of fun, and contentious too. Yet they permit us to remain fairly grounded. Let’s start with the obvious. From self-driving vehicles and semi-autonomous robots to intelligent algorithms and predictive analytical tools, machines are increasingly capable of performing a wide range of jobs that have long been human domains. A 2013 study by researchers at Oxford University posited that as many as 47% of all jobs in the United States are at risk of “computerisation”.

Is RPA a roadblock to digital transformation? What CIOs need to know

Posted: 04/04/2017 - 01:46

Robotic process automation (RPA) is all the rage these days, and with good reason. Software bots that replicate the way humans perform repetitive, rule-based tasks are driving significant cost savings and productivity increases. For as little as $10,000 a year, an enterprise can implement and maintain a bot that performs the routine work of five to ten people. Moreover, RPA can deliver a wide range of business benefits such as improved data collection and accuracy, auditability and compliance.

The future of retail outsourcing: Amazon versus Walmart

Posted: 03/28/2017 - 07:17

Wow! Isn’t it amazing how quickly things change? In the early 2000s, the very pinnacle of outsourcing was Walmart. Walmart didn’t outsource its own operations. Instead, it made history by working with offshore suppliers, introducing American consumers to low-cost Chinese goods. Consumers fell in love with the low prices, and Walmart grew to 14,000 stores, becoming the biggest corporation in America.

The future of outsourcing is clear: trust me

Posted: 03/28/2017 - 06:11

Trust is at the root of all successful outsourcing partnerships. Without trust between all parties, commercial relationships can break down. And as I’m sure you know it’s far more expensive to get new business in the door or find new partners to work with; than it is to keep the status quo.

So how can outsourcers build and maintain trust? I may be biased but I firmly believe that the availability of technology that provides round the clock oversight is the answer.

The 'mid-market reality check': what are the real procurement priorities for UK medium-sized businesses in 2017?

Posted: 03/07/2017 - 08:03

There always seems to be plenty of commentary around what’s driving innovation and growth in both large enterprises and startups. By comparison, the mid-market seems slightly neglected; this seems an oversight given the crucial role it plays in the UK economy. Although this market segment represents just 1% of UK firms, medium-sized businesses are increasing revenues by an average of 6.7% each year and the mid-market is expected to boost the economy by 18% over the next five years.

Outsourcing realities: what business executives need to know

Posted: 03/07/2017 - 07:26

Congratulations! It’s been three years since you decided to outsource accounts payable. Or, accounts receivable, or customer care, or payroll, or HR, or procurement, or any one of a dozen business process functions typically outsourced, in part or in full. You’ve finally stabilised operations, established consistent market standard processes, addressed the fears from the field, started realising those projected savings, and convinced IT that it is possible to improve response time without creating a horrific security breach.

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