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Transformation

Outsourcing industry – time to innovate

Posted: 09/28/2017 - 05:43

Innovation in most sectors has its roots in technology. What is curious though is that the outsourcing industry that plays such a big part in transforming other sectors has somehow ignored the need for innovating its own business models.

There is clear evidence of headwinds and industry players need to innovate to stay relevant and play their part in the IT supply chain of the future in a fast changing market place. And the time for them to do so is running out fast.

There are some notable trends that underline the need for change -

Comparing Outsourcing Companies: How to Simplify the Process

Posted: 09/16/2017 - 04:26

Measuring the value of an outsourcing company for your own service requirements can be a surprisingly disorienting task to complete. But beyond its complexity, it also involves a lot of responsibility. Your decision is likely to affect your organisation’s strength and efficiency for the upcoming months, if not years.

The 2017 CPO agenda: keeping pace with and enabling digital transformation

Posted: 05/13/2017 - 05:16

According to The Hackett Group’s 2017 Key Issues Study, 84% of procurement organisations believe that digital transformation will fundamentally change the way their services are delivered over the next three to five years. Yet only 25% say that procurement has the right resources and competencies today to execute that transformation. Nevertheless, the enterprise’s “march to digital” continues unabated, with double the number of respondents reporting transformation initiatives are under way this year.

Is procurement the key to unlocking innovation within organisations?

Posted: 04/22/2017 - 02:10

Depending on your business sector, the department you work in or your job function, innovation means different things to different people. Procurement professionals may view innovation as a long-term strategy, given the tremendous potential for delivering efficiencies and cost savings over time, while other business functions may see it differently. Their interest might be focused on enhancing performance and processes, delivering slicker workflows or increased speed to market.

Cognitive solutions: beware the black box and big promise

Posted: 04/13/2017 - 22:42

In a maturing market, buyers are becoming increasingly aware that the umbrella term “intelligent automation” comprises a broad spectrum of functionality, ranging from teachable bots that execute repeatable and scripted tasks, to more advanced cognitive tools that apply pattern recognition and language processing capabilities to analyse data, make decisions and learn from experience.

Life Lessons: Rick Sturge

Posted: 04/11/2017 - 03:51

Rick Sturge is EVP Business Development at Firstsource Solutions, with over two decades' experience in outsourcing and business transformation. We turned to Rick for the latest in our Life Lessons series - and received lessons aplenty...


What has been the single most significant development to impact your profession or area of business during your career, and why?

Man and machine: the future awaits

Posted: 04/06/2017 - 03:05

Statistics are a lot of fun, and contentious too. Yet they permit us to remain fairly grounded. Let’s start with the obvious. From self-driving vehicles and semi-autonomous robots to intelligent algorithms and predictive analytical tools, machines are increasingly capable of performing a wide range of jobs that have long been human domains. A 2013 study by researchers at Oxford University posited that as many as 47% of all jobs in the United States are at risk of “computerisation”.

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