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General Outsourcing

Turning to a third party to handle customer calls may lower costs and drive new efficiencies, it has its fair share of risks.
May 11, 2018    0
Customer service is one of the most frequently outsourced business functions, with outsourced contact centers accounting for approximately 25 percent of the global contact...
Five common misunderstandings for companies as they set out on their journey for the first time.
Apr 28, 2018    0
Outsourcing or nearshoring IT experts can be commonplace for some companies. These companies will likely understand both the business and technical benefits that outsourcing teams can bring to a...
Apr 27, 2018    0
Mary Lacity’s and Leslie Willcocks’ joint research in progressive outsourcing approaches has helped companies navigating modern outsourcing for over two decades. Lacity, Curators...
 “The Academics of Sourcing” is a series that regularly shares some of the best academic insights and translates the learnings from academia into sound advice for practitioners.
Apr 06, 2018    0
Supplier Relationship Management (SRM) is all the rage and for a good reason. Far too many “strategic” contracts have been developed (especially outsourcing contracts) that do not include...
Outsourcing can aid us become more aware and adapt to new technology practices.
Mar 24, 2018    0
With the increased use of technology around the globe, the world is more connected than ever before. The capabilities of technology are improving quickly, so more and more employees are working with...
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