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Operational

Turning to a third party to handle customer calls may lower costs and drive new efficiencies, it has its fair share of risks.
May 11, 2018    0
Customer service is one of the most frequently outsourced business functions, with outsourced contact centers accounting for approximately 25 percent of the global contact...
Nov 23, 2017    0
Using a diverse set of intelligent automation tools together to achieve your business aims isn’t always easy. More often than not, it involves figuring out how to integrate these different...
Oct 06, 2017    0
The impact of a data breach sends shock waves throughout an entire company. Recent high-profile cybersecurity crises hitting organisations including Equifax,...
May 02, 2017    0
The notion of healthcare quality being measured only based on the level of medical care given to patients is on its way to a complete disappearance. From our position in the healthcare contact centre...
Sep 02, 2016    0
Several times throughout my career, people have queried of me, “How do you manage to get so much done?” I think there are a few factors, working in concert, that have enabled me to get...
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