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Transformation

Robo-Advice: Time to Re-Boot Delivery?

Posted: 06/26/2018 - 00:24

Robo-advice, also known as ‘automated advice’ refers to the provision of financial advice with as little human interaction as possible. A strand of artificial intelligence, robo-advice offers guidance on the basis of mathematical rules and algorithms rather than human intelligence. Whilst algorithmic trading may have been around for many years, the concept of a ‘robo-adviser’ has only recently become a reality. 

Procurement: From Theory to Practice

Posted: 02/03/2018 - 02:17

Not many people can say they haven't heard the voice of a young child asking “Why?” No matter what the subject matter we all seem to be programmed to want to know the “why” behind the “what.” The procurement workplace is no different but we tend to find difficulty in connecting these. Understanding the ins and outs of theory and practice become essential to success in the procurement world. 

Cultural Counterparts: The Advantage of Nearshoring

Posted: 01/04/2018 - 02:05

When a business is choosing which company to outsource with, location can often be overlooked in favour of the most appropriate specialist for the project. However, location – and especially proximity - should be a critical part of the decision process. For example, if your company is based in Europe, it will be more difficult to outsource from a provider based in Asia, due to a mixture of time, travel, language, and perhaps cultural differences.

How to Avoid the Latest Outsourcing Dangers In 2018!

Posted: 01/04/2018 - 01:14

By now everyone knows about outsourcing, the big issue of the 20th century that revolutionized the 21st century. But outsourcing didn’t start in the 20th century. In the 18th and 19th century Europe developed Imperialism, setting up colonies around the world. These colonies provided the language skills and education systems that made offshoring possible. 

Where Will Outsourcing Head to in 2018?

Posted: 12/29/2017 - 22:16

This time last year I wrote in these pages about the year ahead for outsourcing. The key trend I focused on was an increase in partnership with clients and suppliers getting much closer—and that seems to have taken place throughout 2017. One major driver for this has been the change in how consumers become aware of a product and then convert into customers...what marketing professionals call the ‘customer journey.’ Think for a moment about the classic customer journey.

Will RSO Change the World in 2018?

Posted: 12/22/2017 - 04:55

In 2017, organisations started to get serious about automation. Research from the wider automation industry has revealed a lot about how businesses are developing and controlling their automation programmes. I was recently at the RPA (Robotic Process Automation) and AI (Artificial Intelligence) in BFSI (Banking, Financial Services and Insurance) show in London; here’s a snapshot of the top automation concerns amongst the event attendees I spoke to: 

The SAVO Methodology

Posted: 12/06/2017 - 09:05

The SAVO methodology speaks to our origin story as process-focused organization. We set out to emphasize the importance of process as the foundation for any stable and meaningful transformation. What SAVO represents are the following steps to digital transformation:

Simplify

Automate

Virtualize

Orchestrate

Embarking on RPA? Educate First

Posted: 12/06/2017 - 09:00

“RPA is more complex than you think”, as said by my wise colleague, David Brain.  In fact, not only is the technology itself complex, but the successful deployment is also largely dependent upon extensive planning and collaboration among key stakeholders. That’s why it’s critical that champions and executives prepare the organization for RPA implementation as a first step in the process.  

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