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Ronald Coase: Business is a math problem

Posted: 12/16/2017 - 00:51

This week’s column focuses on big thinker Ronald Coase. Coase, a giant of modern economic science and 1991 Nobel laureate helps us understand a key fundamental of business: that business (and outsourcing decisions) are a math problem. 

While outsourcing has been in the limelight for some 20 years, various threads of economic thought and research stretching for more than 80 years planted the seeds of modern outsourcing, centering on growth theory, transaction costs, game theory, property rights, deregulation and the nature of the firm. 

Considering Robotic Process Automation (RPA)

Posted: 12/02/2017 - 01:09

Customers embark on an RPA journey for a variety of reasons. For some it's about not being able to grow organically with the traditional models of adding new people into the mix. For others, it can be a desire to achieve greater cost certainty and overcome the challenges of moving work offshore and the uncertainty that it brings into today's political climate. Regardless of the reasons why companies embark on the journey, a common outcome is sought -  a high-quality service with a reduced cost of operating.  

Q&A: Jamie Ogilvie-Smals, GEP 

Posted: 11/15/2017 - 02:20

Mark Pollack (MP): Jamie, tell our readers about yourself and your role within the organization. 

Jamie Ogilvie-Smals (JOS): GEP is the largest provider of unified procurement solutions in the world, combining strategic consulting, managed procurement services and cloud-based procurement software. We have a rapidly-expanding, blue-chip client base of Fortune 500 and Global 2000 companies in Europe, Asia and the Americas.

Avery W. Katz: Dealing with the Incomplete Contract

Posted: 11/04/2017 - 03:14

Avery W. Katz, professor of law at Columbia Law School, tackles the conundrum of “incomplete” contracts. The challenge? How organizations can fashion a contract that is both economically flexible enough for a business relationship to move forward efficiently and legally secure enough to satisfy the parties’ legal departments.

What is RPA?

Posted: 09/28/2017 - 07:45

Robotic Process Automation (RPA) is a critical component of developing a digital operations strategy that can yield impressive results. If you’re early in your discovery journey, you may be wondering what the term actually means. This article will help you understand RPA and the ways it can add value to your enterprise.

A Definition of RPA

Outsourcing industry – time to innovate

Posted: 09/28/2017 - 05:43

Innovation in most sectors has its roots in technology. What is curious though is that the outsourcing industry that plays such a big part in transforming other sectors has somehow ignored the need for innovating its own business models.

There is clear evidence of headwinds and industry players need to innovate to stay relevant and play their part in the IT supply chain of the future in a fast changing market place. And the time for them to do so is running out fast.

There are some notable trends that underline the need for change -

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