Providing news, views and unrivaled content for the global sourcing community

 

 

Business Process Outsourcing (BPO)

Why RPA is Here to Stay

Posted: 12/30/2017 - 03:56

With the rapid advancement of automation technology, some are worried that new solutions might supersede the process automation that RPA offers. However, it is not a case of new technology superseding, but rather, complementing and working together with existing RPA capabilities.

Life Lessons: Rick Sturge

Posted: 04/11/2017 - 03:51

Rick Sturge is EVP Business Development at Firstsource Solutions, with over two decades' experience in outsourcing and business transformation. We turned to Rick for the latest in our Life Lessons series - and received lessons aplenty...


What has been the single most significant development to impact your profession or area of business during your career, and why?

The future of outsourcing is clear: trust me

Posted: 03/28/2017 - 06:11

Trust is at the root of all successful outsourcing partnerships. Without trust between all parties, commercial relationships can break down. And as I’m sure you know it’s far more expensive to get new business in the door or find new partners to work with; than it is to keep the status quo.

So how can outsourcers build and maintain trust? I may be biased but I firmly believe that the availability of technology that provides round the clock oversight is the answer.

Humans and machines will collaborate for better customer interactions

Posted: 03/08/2017 - 04:39

In today’s business climate, it is innovation levels coupled with speed to market that will determine a company’s success. This was one of the reasons why, in 2016, we saw more interest in trends around optimising business processes – from automation to the as-a-service ecosystem. Businesses are looking to make the most not just of their employed staff, but also of their technology and the pure raw data that they hold.

Pages

Subscribe to RSS - Business Process Outsourcing (BPO)