Since the breakup of AT&T in 1982, the U.S. telecom carrier landscape has evolved rapidly, sometimes in dramatic fashion. Familiar names have come and gone – MCI, WorldCom, Qwest, Cingular and Nextel, to name a few. Today, with CenturyLink acquiring Level 3, AT&T completing its acquisition of Time Warner and Sprint looking to combine with T-Mobile, we see no signs of these changes slowing down.
For healthcare providers operating in an increasingly competitive and demanding environment, leveraging technology to analyze data and gain contextualized insight represents the key to success, if not survival. To deliver services effectively, providers must have real-time access to detailed information at the point of care. An emergency room physician treating a stroke victim, for example, needs instant access to lab results and the patient’s health history to deliver the best treatment.
I remember attending the first technology business management (TBM) conference in 2012. Back then, the concept of this new data-driven framework, which would help measure and manage IT budgets, consumption and value, was new and exciting. Speakers and delegates talked at length about how TBM would respond to the need for financial transparency, deliver data that could drive decision-making at the highest levels, and unpack the consequences of decisions made in the past.
Almost twenty years ago, my son responded to the ubiquitous inquiry “What do you want to be when you grow up?” His interlocutor was his Italian godfather (the Milanese not the Sopranos variety). There were certain implicit cultural expectations about the response, the godfather being both a lawyer, an aristocrat and an exceptionally cultured Renaissance-man: doctor, lawyer at one end of the spectrum, bookended by painter, composer at the other with the (yes, stereotypical) accommodation to age and gender of train driver somewhere in-between.
We’re all familiar with the original Seven Wonders of the World, those marvels including the Great Pyramid and the Hanging Gardens of Babylon brought together as a kind of travelers’ bucket list for the ancients; probably far fewer readers, however, may be aware that there exists a parallel list of splendours enticing tourists from the global outsourcing community – and that in the spirit of adding value which permeates this space, this list numbers not a measly seven but a princely ten jaw-dropping wonders to visit, look upon and contemplate with awe.
Ahead of this year's SIG Regional Roundtable in Sydney (taking place May 12), at which Toni will be speaking on 'Enabling Effective Services Procurement through Technology', we thought we'd find out a bit more about her career, her company, and her thoughts on the role of emergent technology in the workplace today...