Top nine reasons to outsource to the Philippines
Up until two years ago, India had been the world’s biggest BPO provider. However, since the very first calls were taken there in 1997, there has been an extraordinary rise in popularity of the Philippines as a BPO destination (Economist, 2012). It has become one of the country’s most dynamic industries and is now the Philippines’ second largest contributor to GDP after overseas foreign workers and their remittance. Centred in Metro Manila, the Philippines employ approximately 640,000 people in the BPO space and is projected to reach 860,000 by 2016. This makes the Philippines the number one global destination for voice-related services (BPAP, 2012).