Innovation
What has been the single most significant development to impact your profession or area of business during your career, and why?Technology – it has affected every aspect of the profession both...
To understand the future, it often helps to examine the past. The past may not have all our answers, but we often find useful models that can be repurposed in new ways. Turn back the clock one...
Robotic Process Automation (RPA) is a critical component of developing a digital operations strategy that can yield impressive results. If you’re early in your discovery journey, you may be...
Innovation in most sectors has its roots in technology. What is curious though is that the outsourcing industry that plays such a big part in transforming other sectors has somehow ignored the need...
Today’s outsourcers and shared services operations are expected to deliver not just cost savings, but also innovation, agility, quality and growth. At the same time the bar has been raised when it...
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