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Operational

Jun 13, 2018    0
Mobile phones have a long history from concept in the mid-20th Century – think comic strip detective Dick Tracy and the 2-way wrist radio in the 1950s through the...
Actively participate in anticipatory compliance activities to monitor risk.
May 26, 2018    0
In a recent interview for a technical blog, I mentioned that I heard keynote speaker former U.S. Attorney General John Ashcroft (at the 2016 Securities Industry and Financial Markets Association...
Provider mergers and acquisitions can be disruptive. Learn to weather the storm.
May 25, 2018    0
Many sourcing experts have been through a provider merger or acquisition in their time in the industry. The concern that it will disrupt existing services or alter the nature of the engagement can...
Turning to a third party to handle customer calls may lower costs and drive new efficiencies, it has its fair share of risks.
May 11, 2018    0
Customer service is one of the most frequently outsourced business functions, with outsourced contact centers accounting for approximately 25 percent of the global contact...
Nov 23, 2017    0
Using a diverse set of intelligent automation tools together to achieve your business aims isn’t always easy. More often than not, it involves figuring out how to integrate these different...
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