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Matt Kingswood

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About: 

Matt Kingswood is the head of Midlands and London-based ITS, a nationwide managed IT services provider. ITS is part of the US Reynolds and Reynolds Company which has a strong heritage in data backup and recovery services. In his position, Matt is responsible for developing Managed IT services and is currently focused on the next generation of cloud and recovery products, BlackCloud and BlackVault Managed Recovery Platform.

Matt has more than 20 years of experience in the information technology industry, and was formerly CEO of The IT Solution – a full service IT Supplier acquired by ITS. Since joining ITS, he has led efforts to introduce a range of managed services based on the new ITS cloud platform. Previously Matt had a career in technology for several top tier investment banks before founding and selling several companies in the IT services industry.

From this author

Aug 02, 2016    0

“Take your time” isn’t a phrase field engineers expect to hear when a client requests a site visit. These customers are looking for a rapid resolution, which is why a high first-time fix rate is crucial to a business’s success. But simply fixing a problem quickly isn’t enough. Clients want a positive customer experience. They want to feel the field engineer is listening to their needs, and they want assurance that the field service organisation is capable of...