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Outsource magazine: thought-leadership and outsourcing strategy | September 20, 2017

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Water firm taps into Fujitsu

Outsource Magazine

Fujitsu Australia has been awarded a seven year $21 million contract with Yarra Valley Water, Melbourne’s largest water retailer, to provide outsourced desktop, network and server management.  

Under the terms of the agreement, Fujitsu will provide improved service delivery to Yarra Valley Water utilising the ITIL framework and an integrated service desk, using CA’s Unicenter products and Sense and Respond techniques.  Fujitsu will also adopt a co-sourcing approach to its relationship with Yarra Valley Water, underpinned by joint governance.

Tony Kelly, Managing Director, Yarra Valley Water said, “As a mature outsourcer of IT services we are looking for a long-term partner who can deliver outstanding service today, whilst positioning us for future operational and organisational change.  We believe Fujitsu is the partner to take us on that journey with its focus on quality service delivery, its commitment to innovation and its flexibility and long-term approach.”

Fujitsu will be responsible for the management of Yarra Valley Water’s core enterprise applications, including its customer information and billing system, as well as voice communications.

Rod Vawdrey, Chief Executive Officer, Fujitsu Australia and New Zealand said, “We are delighted to have been appointed by Yarra Valley Water as its strategic IT outsourcing partner . We are committed to injecting innovation throughout the life of our agreement with Yarra Valley Water, through the use of our unique innovation framework and by leveraging innovative technologies developed by our parent company and Fujitsu companies across the globe.”

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